Case ID[protected] This is a ridiculous and cheap trick from the oneplus support team. We logged complaint on 9th July as the 32inch Oneplus TV we have is taking more than a minute time to turn ON and when the TV is running the TV screen turns Black abruptly for a few seconds and display comes to normal automatically. These are the two issues we had and there was no physical damage and the TV is under WARRANTY
After your Engineer visited my home during 2nd week of July, he confirmed that the motherboard has an issue. After a week another engineer came (Name is Sagar) with a motherboard and opened the TV to fix the new motherboard. He found that the motherboard is not suitable for the TV we have, and he left my place by leaving the TV open (not even fixed the old motherboard) by giving the reason that he will come up with a suitable or right motherboard. Rest is history... I had to take all the pain to follow up with pathetic oneplus support team (20 calls to customer care, 15 emails to this oneplus care email ID and 30+ WhatsApp chats with oneplus support) and waited for a total of 55 days. Finally, the same worst engineer Sagar came on 29th August, and he noticed that there is a physical damage
Who the hell touched my TV besides him? how dare to throw blame on customer that TV is physically damaged? Is Oneplus playing a cheap trick to blame the damage on customers? Why Oneplus is blindly going by the words of stupid engineers? Really, they are stupid. They don't even respond to my calls. You have the world's worst support team.
If there is a damage to TV, why the hell the so-called engineers not found in the first 2 visits???? If there was a physical damage to TV how come it worked till 9th July? There was no physical damage to my TV till 9th July? but now we have physical damage to the panel. So, who is responsible for the damage? No one touched my TV besides the so-called engineers who visited my home in July and on 30th August. Why oneplus does not consider all these facts? INITIATE THE REQUEST FOR REPLACEMENT RIGHT NOW. I have contacted 7 times since 30th August and Oneplus is not even providing response on this issue. They simply say we are investing and need 4-5 business days. Even Murder case also would not take more than 2 months. Oneplus is 100% fake and cheap company. We must Ban OnePlus products . REALLY I HAVE BEEN GOING THROUGH MENTAL TORTURE FOR THE PAST TWO MONTHS DUE TO THE FRUSTATION CAUSED BY FAKE PROMOISES, IRRESPONSIBLE BEHAVIOUR FROM THIER SUPPORT TEAM. I REQUEST YOU TO KINDLY TAKE STRICT ACTION AGAINST SUCH STUPID COMPAINES AND THIS IS NOT ONLY MY PAIN, THERE ARE THOUSANDS OF CUSTOMERS (TWITTER IS THE EVIDENCE FOR ALL THESE ONEPLUS CUSTOMER PAINS) WHO HAVE BEEN GOING THROUGH THIS PAIN AFTER PURCHASING ONEPLUS TVS AND WAITING FOR MORE THAN 50 DAYS YET NO RESOLUTION. I HAVE NEVER SEEN SUCH WORST SUPPORT TEAM IN MY LIFE. Was this information helpful? | 
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