OnePlus India — oneplus tv u1s 65. delivered defective product. no response for for technician visit for replacement

It's been 18 days now. I have requested for a replacement for my TV because it was diffective . No technician has been assigned till now. No technician has called me or visited my place till now. Please look into the matter

I have attached the screenshot for raised replacement requist in you website with image of the issue. Plz check attachment ( Same day of installation 14.10.21 )

I have sent a E mail regarding this for a replacement ( Same day of installation 14.10.21 )

E mail ref ID[protected]

I have called your customer care and I formed on the tv issue

Customer care ref ID - [protected]

I have raised a ticket with customer care

Ticket No[protected]

I am attaching the Image & Video once again. Please revert back at the earliest