OnePlus India — Pathetic and irresponsible Service

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8-3-229/D/45, AR AND SONS., VENKATGIRI , JUBILEE HILLS ROAD NO.10

Hi Oneplus team,
I am extremely sorry for writing this with my frustration. Since past 10 days I am struggling like anything to fix my Oneplus 7 pro mobile. After recent oneplus update, my mobile start giving issues like few application getting stuck and mobile camera not working properly. I had seen multiple reviews about the recent update and causing this issue. I approached to customer care service multiple times and they couldnt resolve the issue, instead they are just trying to fool me that we will get back to you, but so far no one called me back. 3 days back finally I went to oneplus service center (Himayat Nagar Hyderabad) and they said mobile is still under warranty till Non.2021 and it will be repair by Friday. Today I got the call([protected]) and they are saying you have to pay 18000Rs. REALLY???
When we spend 50K just for a mobile then we are expecting those level services and support. But you people are just taking money and wasting our valuable time.
If camera stopped working after update then why should I pay moreover its under warranty. I am really getting frustrated and I want to fix my mobile as soon as possible and give me the replacement for that.
Its highly disappointing for me to get these kind worst service from Oneplus.

Please contact me asap.
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