OnePlus India — Poor Product and Customer Support in India.

sklakra08

from Chandigarh, Chandigarh

Address:

Rohtak, Haryana, 124001

Never purchase oneplus product.
I purchase oneplus 3T on 18.12.2016 and arise network problem after one month.
I sent it to servify and that said motherboard will be change.
I approach customer care oneplus but instantly they reject my request but again approach to customer care and they refer to escalation team.
I again contacted them via chat room and they assured that I will call back within 10 Minutes.
A call is received from escalation team and they denied for replacement of handset instantly. They have no care about their customer and customer service as their cutomer service center are in only metro cities.

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Comments

hmdodia

from Gurgaon, Haryana

Their escalation team and warranty is a joke with OnePlus... Happened with me as well. When I asked for escalation matrix of their company... they mentioned they can not provide it !!! and the team calls and tell that what ever the service center has done is final and no further support can be provided !!! They sound also very stern and rude !!!

Lenevo customer

from Bengaluru, Karnataka

Sent my device 20days back, and there is no update from servify. when I call they agree the delay and escalated 4times. nothing happen. When I asked them have you people sold my device. they say, we will check and tell Sir :)

One of the major mistake in my life sending the device to them. No update no curtsy of service. very cheap Shop not company.