OnePlus India — Product wire

Address:

Bangalore

Hi sir,
Didn't want to disturb you, but time permits me to do that.
Sir I am using one plus mobile...as a happy customer, now charger wire is not working...and I placed an order ...by mistake I ordered type C where I need to do order for type...A,
I tried contacting customer care I spoke Jackson and Vignesh both of them were talking like a parrot to help me out, rule is this rule is that rather helping customer and also..they were like I can't do anything when I told them connect me to the managers.. again been said by them is not in rule. This is how a customer is been deal by ONE PLUS, this is how you promote the brand. Mistake is been deal or handle like inhuman.
Hoping a helping hand atleast from you.one negative comment hammer thousand customer, the way customer is been deal by customer care is not good.
Saba abbas
[protected]
Bangalore
Also, please be aware that I am a physically challanged person and will have difficulties to go out and buy the things.

I ordered from you, so that I will get a genuine product. Agreed that I made a mistake in selecting the product but a company policy should not be so stringent that a customer has to feel disappointed.

Order No. M[protected]