OnePlus India — Received a damaged panel and unfurnished LED TV

Order ID: M[protected]
Order Date: 6th Oct'21
Delivery Date: 20th Oct
Escalation Case ID:[protected]

Received a damaged Product on 20th Oct. The Panel of the TV is fully broken and the bezel are unfurnished. I have received a damaged product. and the irony is I am paying EMI for this. After taking daily follow up via chat and mails they don't have any update, what's their team is doing since 27days? Why don't they visit once for inspection? Am I supposed to pay EMI for this defective Product? The first EMI has been deducted on 2nd Nov'21 (Screenshot attached). still i don't have the proper product for which i am paying. is it justified?