OnePlus India — Received DOA TV but still not replaced

Devilalkmwt29

from Jaisalmer, Rajasthan

Oct 1, 2022

Address:

Jaisalmer

It is informed to you that I was purchased one plus led TV by using one plus mobile application I have confirm order with completely full payment prepaid when TV was delivered by Blue dart courier so I have called to one plus customer care for installation of led TV after submitted the request about installation they have provide me ticket ID 2G29-44255 with the reference I'd technician visit for installation of LED TV after unboxing LED TV by technician they have observed that TV display found in damage condition so same time they have submitted the report to one plus for dad arrived of product and same time I have inform to one plus customer care they are saying that they will be replace the product because it was dad arrived product I am daily called to one plus customer care they are saying that wait for 7-10 days replacement will be process but still my LED TV not replaced I am request to you please take this matter on top most priority basis and provide me replacement on urgent basis because two month already completed but still my TV not replaced

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OnePlus India customer support has been notified about the posted complaint.

Oct 01, 2022

Updated by Devilalkmwt29 It is informed to you that I was purchased one plus led TV by using one plus mobile application I have confirm order with completely full payment prepaid when TV was delivered by Blue dart courier so I have called to one plus customer care for installation of led TV after submitted the request about installation they have provide me ticket ID 2G29-44255 with the reference I'd technician visit for installation of LED TV after unboxing LED TV by technician they have observed that TV display found in damage condition so same time they have submitted the report to one plus for dad arrived of product and same time I have inform to one plus customer care they are saying that they will be replace the product because it was dad arrived product I am daily called to one plus customer care they are saying that wait for 7-10 days replacement will be process but still my LED TV not replaced I am request to you please take this matter on top most priority basis and provide me replacement on urgent basis because two month already completed but still TV not replaced

Oct 01, 2022