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OnePlus India — Replacement TV not received

I have bought a one plus y1s 40inch tv which had 1 year of warranty coverage and additional 1 year panel warrenty. It started showing display issues on 15 dec 2022, and service team checked and raised a ticket for replacement. Even though TV was picked up on 4th Jan 2023, no response from the oneplus india to replacement of TV for 20 days
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