OnePlus India — Service Delayed by 1 month

I am writing this mail in great grievience and dissapointment. I had given my device(1+7T) for screen replacement on 10th of July and had paid an advance payment of 5000 rupeea. I still have not got the phone repaired. It has been nearly a month and this is not expected from a brand like oneplus. I have contacted the customer support team for more than 5 times and each time I get the same responce stating that due to covid the deliveries are getting delayed and one part of the display has been shipped and the service centre is waiting for the other part. But this is least expected from a company like oneplus. I have raised an issue regarding the same and was of no use. No updates from the side of one plus or the dealer. I am legally
going to move forward this issue and raise a complaint againt the company. Expecting a reply soon. Also I am attaching the job card details for tracking .
Name: Varghese mathew
Mobile number :[protected]
Carry in date: 10/08/21