OnePlus India — Service issue

Address:1st floor SV colony congress road tilakwadi belgaum 590006

Dear Sir / Madam,

I am writing to you to raise an issue about: Mobile Phones & Accessories

The issue that I have experienced was: TV screen issue before 1 year only...i am.complaining from last 2 months...no option available in portal for TV service request, only reflecting mobile and accesories, how can we raise complaints online?? We dont have time to waste on doing follow ups, doing calls ans ect, after many days finally recived comolaint number, after receiving number technician visited 3rd days and he took some pic of sercute board ect, its almost more than 1 week ago still no reaponse, he told within 2 days will come back to fix this, still mot visited and no response...

Is this customer service?? Even i am from customer service end, this kind of service not at all acceptable, 1st give proper service, if service centre not available pz don't sale ..

Belgaum is a big city of karnatala and there ia no proper service here, really not happy at all one plus...

Complaint number:
'Dear customer, Please find the SO No. [protected] registered for your Product 32HA0A00 against the Serial Number . For any queries please write at oneplus.[protected]@tvs-e.in - TVS-"

It occurred on: 6/11/2021
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OnePlus India customer support has been notified about the posted complaint.
Jan 20, 2022
Updated by Mithunkumar kulkarni
Still not update from last 2 month a m folowin
Jan 20, 2022
Updated by Mithunkumar kulkarni
I hv sent many mails same bellow copy paste Ema I am getting from last 2 months..even I hv putchas d new TV also...

This month mails am getting
Hi Nitin,

Thank you for the extended patience. My name is Ahad, one of the seniors from the escalations team at OnePlus.

We are extremely sorry for the inconvenience caused to you.

We understand that you've been waiting for a long time now, but please be assured that this case is escalated on high priority and the service team shall contact you once the required parts are received.

Your utmost time and patience will be highly appreciated.

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