OnePlus India — service related issue

Address:	411011
Website:	Oneplus.in

Hello,

This email is regarding my previous multiple number of visits to your service center located in pune seasons mall magarpatta.

Issue with the phone : the issue started in month of october 2018, with my one plus 5t. Which is purchased from croma mall. The phone was having issue with freeze on multiple screens and i have shared videos with this email for the same regarding my issue. I visited service center on 6th november 2018. The service tecnician changed the display and said the issue is being resolved. Still i was having the issue post which i re submitted the phone and they changed the mother board for the same and said the issue is resolved. On 20th november 2018 i again had the same issue. So the tecnical person came to collect the phone on 20th november 2018. Post that they have still kept me on saying we have escalated this issue to our escalation team. We are waiting for a update. Post that, there is no update from the compsny they said. They rebooted the phone and said issue is resolved it was a software issue. I still have the issue with my phone and they just say we dont have a update from the team so we are waiting for the update.

I would like to know is the team so irrrsposible for the customers?

Is this really so delay in getting a update for the same. We customers can only take video of the issue. If we would be trcnical person we could have get to know issue. The service center just says contact customer service and esclalate. Its been a more than a month now.

Behavioural issue : the team is who is working at the service center is seriously not helping the customer with the real cause of the issue. If the issue is not resolved they direct the customer to customer care. Mr nitin and store manager mr prashant. They personally gave their personal number to contact for update. They never receive calls the service center number they never pick up my number calls. I have tried and tested this too.

Once nitin and prasant said "i am not your servant whenevr you call and ask me the update, kindly do not call again".

Is this the service i get from the oneplus? This brand is really known for its service. I am really very disappointed for the kind of service.

One more thing i would like to add is when they collected thr phone from me on 20th nov the jobcard was not being made. They say we have escalated. Tell me one thing is jobsheet is not being made. How the ticket is being raised? Thr job sheet was made on 27th of nov saying that no issues reported as center. And they say we have resolved your issue.

I want the phone to be completly replaced. I am not going to waste my whole time jst to travel 25kms everyday and hear the same things. Kindly resolve this asap. I habe emailed the team twice in two weeks still there is no reply from anyone.