OnePlus India — Supervooc Type C to Type-C cable

Address:

54-A, Street No 1, Govindpuri, Kalkaji, New Delhi 110019

I have purchased a product (Supervooc Type C to Type-C cable) from one plus online store. Now by mistake I have ordered Type C to Type C cable instaed of ordering Type A to type C & that was a very genuine mistake that I commit due to the following reasons:-
1) They both cost the same @ INR 849. (I have visited the saket service centre two days back & they informed me that your USB cable is damaged & it will costs Rs. 849 that's why I ordered it)
2) They both are quite similar in colour, shape & design, so I got confused.

Now I have just got my order at 10:00 am on 25th May, 2022 & as soon as I realise my mistake I call the helpline no. I have explained my circumstances very clearly to them but instead of listening to my requests they are keep calming that as per the customer policy they can't exchange the product from Type C to type C to Type A to Type C cable. In the end they remain silent & ignore my voice deliberately & I had to cut my call. This is very very bad policy & try to looting the customers. Every body does that mistake in life & I also request them for the sake of customer relationship & one time request kindly exchange my product. But they simply just doesn't listen my voice. I request you to please jump into this matter & help me in resolving my issues.