OnePlus India — Television remote issue

I bought a television of Oneplus 32 inch, before the warranty period got completed my remote got complained and i registered for warranty on 3rd September 2022, but after 2 weeks the reply from the customer care was their are shortage in remote they have ordered in manufacture hub at Banglore. today its 13th of October still now no response from ONEPLUS COMPANY, service center is not at all picking my phone. The funny part i noticed was remote is available in one plus service center and filpkart for purchase but to claim the warranty company have shortage. Kindly consider this issue