I was on another call when I received a call from the OnePlus Customer service team. Soon after disconnecting my personnel call, I called the same number, connected to the Customer care executive, and requested the number of the Technician.
Now I am surprised to see your mail stating that when one call from your customer care went unanswered, I have to wait for 7-10 working days.
Are you saying that if a customer raises a repair request, he/she should be available 24*7 to look at their mobile and not make/attend to any other calls so that the call from the customer care team will not get unanswered? I strongly believe you canceled my previous Two Repair Requests due to this OnePlus Policy. Whenever a call from you gets unanswered how could you cancel our Repair Request? What kind of Service Policy are you referring to? At least you people should show some courtesy to customers by informing us a day in advance that we will get a call by this time and not attend any other calls, otherwise, the Customer has to wait for another 7-10 working days.
I do not understand, how you canceled my Repair Requests twice without repairing the TV.
Do you think, the TV will get repaired by itself? Or do you want us to get it repaired from outside even though it is under 1-year warranty?
I lost my 1-month warranty due to this delay. Who is going to compensate for this delay?
What kind of Customer Care executives / Technicians are you having? If you do not have sufficient Customer Care executives / Technicians, to resolve Repair requests, why you are providing 1-year warranty?
I still can't understand how you think that Customers can watch TV without a working Display.
It's been a month since I raised the first repair request on Nov 2nd, and still, you are saying the display is unavailable. If a senior from the escalations team at OnePlus is responding like this, I don't know what your technical team will be doing for my Repair Request. I really did a big mistake buying OnePlus TV. Can you refund my amount and take this TV back so that I can purchase some other Brand who is having decent Customer Care Service?
After you people canceled my request for the second time, I googled and found a OnePlus Service Center on First Floor, Xaviers Center, Sahodaran Ayyappan Rd, near South Over Bridge, Panampilly Nagar, Kochi, Kerala 682036.
I had to take half a day's leave and pay 500 rs to UBER to reach there with this TV, but when I reach there, they said they will repair only Mobile Phones. How to get the refund as the TV is under warranty?
"For further queries, please feel free to contact us on[protected]Monday to Sunday) between 09:00 AM to 09:00 PM."
I do not understand how my Repair Requests are getting canceled on missing the call. Don't you have a redial option, WhatsApp, or at least an email option? Since November 29th, after raising my 3rd Repair request, I am calling the Customer Care number[protected], Morning, Afternoon, Evening, and Night to make sure I am not missing your call. Can you please at least provide the number of Technicians, so that I can call him directly and get it repaired? Otherwise, can you take this TV back and refund my amount?
"We appreciate your patience and co-operation through this process and apologize for the delay."
Instead of apologizing, why can't you assign a Technician so that it gets repaired without much delay?
"Thank you for choosing OnePlus."
I really feel BAD for choosing OnePlus TV.
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