OnePlus India — Tv repair requested one month back is closed without repair

We have a faulty one plus tv which was requested for repair with faulty tv panel one month back with repair service no IN02046TV[protected] which was registered on 1st of December and then one 1st of January the request was cancelled without any proper reason provided, company claims the service vendor closed it and service vendor claims the company closed it due to ageing request, when contacted customer care they gave a new case id but still to my pain the same process started again of tv repair technician being assigned again and he looked the the fault and ordered the parts, when the parts were not given the first time will i get them this time. In one months time when company doesn't repair its products then why is it even selling them to the consumers.