OnePlus India — Wireless earphone bullet z (Bass edition)

Address:

MGI GHARONDA near Tyagi chowk Rajnagar extension Ghaziabad Uttar Pradesh

I am a customer of OnePlus.. But this time must say OnePlus is not helping with there customer service.

I want to inform you that, I purchased Wireless Bullet Z (Bass edition) on 2nd October in which mic is not properly working properly, then after discussed with OnePlus care team they suggested me to send device to OnePlus service center,

I requested for pickup on 13th oct, Blue dart executive come and picked up my device and sent it to your banglore Pickup Drop location.. device reached that place on 16th October.

Initially I am not getting any updates regarding my audio device..
Then I find on OnePlus care app that my product service request cancel.. till then I am not find any status on the app.. My request is also not showing on app..

Hope you understand help me out.. I am never expected OnePlus service like this.. from 22 days I am not getting any positive response from OnePlus team..