Oneplus — OnePlus tv installation delay issue

I need immediate action about it
I purchased a OnePlus tv and it got delivered on 3 days back.
But installation not yet done and they are saying it can't be done and saying choose someone.

So it's irritating me please take action on it and resolve my issue immediately.
Here is the message I'm receiving daily and no one taking action to finish work

Dear Customer,
SURENDRA (Call [protected], PIN 101) has been assigned for INSTALLATION of OnePlus LED TV (55UC1A00) (Case ID: FLIO-1KI4M7-KT7L7M-QOFWX4-D5O6O7W). Please expect a call from him. Click on http://fkrt.it/FWPoeZuuuN to find out more about the Jeeves INSTALLATION process.

Pls share code 3654 if happy or share code 4737 if not happy.
-Flipkart