Oneplus — Refund not received from Oneplus store website

I have placed 2 orders with order id M[protected], M[protected] and they were canceled on 2nd of august2023 by oneplus end and today date is 15 August 2023 but till today I haven’t received my refund yet the comitment timeline has also passed called coustomer care tons of times but no response hats how a bug giant oneplus work or earns money by blocking refunds? Please esclate my issue as my money has been stuck and my due date for the payment of credit card is near and i have to pay and i have no money as i am supposed to get back my refund on time but Oneplus service is disgusting please help me with concern team and initiate my refund