[Resolved] BagItToday (Living Media Company) — Fraudulent practices and cancellation of orders | |||
Inspite of my cancellation immediately to the booked Id [protected] and [protected] which has happened due to th fraud sales agent, practicing illegal and unfair means to generate sales without following the proper procedure of e.com retailing, now not responding at all. Whenever it is asked to customer care they r not even in a position to tell me the cancellation status of the orders. Because of my two previous purchases ,i have been persuaded to pay faith by mentioning name o[censored]r India today group. the person named Bijay kumar (doubting its original name) took away bank details and debited two amounts 17799/ and 24999/. He then gave me wrong information that it has been by mistake debited and will be returned to ur account very soon. With the assurance that he is calling me day after diwali, no news from this person, seems that the person vanished somewhere by stealing away the money. The order booked mistakely by ur sales & prom agent on 11th of Nov evening. I cancelled the order 12th Nov morning immediately through customer care. Now on 16th afternoon ur Sales person named Manish called me and forcing me to say ok to the verification call even though i cancelled the same in the 2nd verification call, he threatened me to deduct 30% of the total money i.e 14000 for some gateway charges, otherwise Again i received two message for the shipment of the orders even though i cancelled it imediately the very next day. A order cancelled immediately should be stopped from further processing and should not be processed as per ur sales agent because it is the customer who is paying money. I request them to stop sending useless item to me which even have not been mailed to me yet, and credit the amount to my account as i am in urgent need of money. Being a middle class man, this huge amount is of paramount necessity for me Once again requesting u all help me out to cancel the order and refunding back money as soon as possible. regards, Manas Kumar padhi, [protected], Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
We have come across your online complaint registered on https://www.consumercomplaints.in
Please accept our sincere apologies for the inconvenience caused to you.
We regret to know that you would like to cancel your order against booking id:- [protected] and [protected]. As per our process, we do arrange a verification call to the customers giving them all the required information/T&C’s regarding their orders, e.g. order details in terms of order value and related items, customer’s mailing address and delivery window etc. In case, a customer is not satisfied with any of the conditions, he is free is get the cancellation of the order during the verification call itself.
We have investigated your complaint and found that your order is a thoroughly verified order during our verification process. Therefore, we are unable to process your order for refund now.
We value your association with Bag it today and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@bagittoday.com
We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.
Please note our new customer care number is now –[protected]
Thanks & Regards,
Swatantra Jha
Online Support (Bag it today)