| Address: | South Delhi, Delhi |
Dear Sir / Madam,
I would like to lodge a complaint against Home Shop-18. On 23rd of December 2012 at 8.52 pm I ordered a Micromax Full Touch Dual Sim Phone - X455 – Grey COLOR of 2999/- to Home Shop 18 Channel from my Mobile No. [protected]. The same moment no order number .being sent on my Mobile. I made a payment of 2899/- after a discount of Rs. 100/-from my ICICI credit card no :[protected] . I got the same amount conver ed into 3 EMIs from Bank.
The product was supposed to be delivered within 7 days, but they didn’t deliver it on time. I enquired on 29th December 2012 by giving a call to Home Shop 18 customer care number, but I come to know no order being generated through my Mobile on 23rd December .
Again on 30 Dec. 2012 I I have made complaints regarding the issue to customer care of Home Shop 18 but , I have been given an answer that Product was being delivered to Some Named ARIFA REHMAN in Katak. Same time I briefed the matter to the authorized compliant resolved officer , he assured me that my product will be delivered within 3 working days . And my order number is [protected].
Again I called up on 2nd January 2013, I got the same reply they delivered to somebody else. I briefed the matter to the authorized Complaint Resolve officer but no satisfactory answer being given to me till today 14th January 2013. So many times I am following the same procedure giving a call & talking to authorized complaint resolved officers but all in vain
I have been called by Some Abdul Islam & Nwab Khan from Home Shop 18 , complaint resolved department & being given assurance that they will resolve my problem within 1-2 days , but that time never comes.
Following are the Dates & Complaint Registered Nos for your further Action :
Date Complaint Number Order Number
30.12.2012 77826539 [protected]
02.01.2013 77916361 [protected]
07.01.2013 78026043 [protected]
11.01.2013 78164565 [protected]
The last call I received by Mr.. Abdul Islam of Home Shop18 , complaint Resolved Department on 12.01.2013 and he assured me that my complaint would be resolved by 6pm. Till today there is no call. I gave them a solution , they can check my recording call the day I ordered my product.
Please take a strict action against them. Help me getting my Product or ask them to refund my payment.
Thanks & Regards
Anita Nangia
R/o : B-49, Jang Pura -B,Mathura Road, Near Rajdoot Hotel , New Delhi-110014
Mob : [protected]
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We apologies for the inconvenience caused.
We have escalated this to the concern team and will have it resolved at the earliest. Kindly bear with us for sometime while we have this investigated.
Regards,
Home Shop 18