HomeShop18 / Body Care Insta Glow Kit — Faulty Body Care Insta Glow Kit order no.[protected]

Address:

Delhi

Dear Team,

I ordered for the Body Care Insta Glow Kit from Home Shop 18, which was delivered and payment of Rs 1500 made by me on delivery. On opening the pack to my dismay I found the nourishing massage cream missing in the pack without the cream. The entire pack is useless as the cream is the integral part of the pack, I immediately reported the missing item to the Home Shop 18 and was assured that it will be sent to me soon.

But it has been 1 month and despite my regular phone call and follow up with Home Shop 18 customer care, I have not received the missing product and thus not able to use the entire pack.

What is most appalling is that the Customer Care executive of Home Shop 18, assure us that it would be sent within 24-48 hours as it has been sent through courier but it has been a month and still I have not received the missing product.

Would request your intervention against the apathy of the Home Shop 18 towards the gullible customers.

Thanks,