HomeShop18 / Princeware Click N Seal 19 Pieces — Non replacement of damaged product or No suitable refund

tarachandekar

from Chandrapur, Maharashtra

Address:

Chandrapur, Maharashtra

Order No.[protected] Princeware Click N Seal 19 Pieces Container Set costing Rs.1799. Promised delivery date was 08/10/2012; but actually delivered on 12/10/2012 at 11:45 Hrs in damaged condition. 12600ml (code 5926), 2400ml (5919) and 1190ml (5917) are the three biggest containers in the set costing about Rs. 1000. Firstly Customer care replied on 17/10/2012 that replacement set is delivered. I waited for the delivery and lastly contacted the Care; replied that no replacement set is available and offered compensating refund amount of Rs. 400-450. Also said to sustain the delivery charges. At all this is not the justifiable decision and service of HomeShop18. Please register my complaint to give the justice.

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Comments

shaeen

from Gurgaon, Haryana

pathetic service. they dont even bother to update the stocks availability. they are connected with other shopping websites. the item is shown available there. but in homeshop18 the item is out of stock. the service personnel are not bothered with your complaint. i booked my order saying that it was available. when i sent the cheque to them, after 4 days they send an sms saying that the stock is not availiable and sending the cheque back. when the item is not available then why book the order. they say it is the fault of the computer machnines and not the mistake of the man operating the machine. i only have to assume that our country is being controlled by machines and not by human beings.