Indiatimes Shopping + Wall Black Photo Frame Collage — Refund not received

Address:Pune, Maharashtra

Hi,

This is the worst experience I am getting from Indiatimes shopping. I have ordered Wall Black Photo Frame Collage(Order No. : [protected]) online from Indiatimes on 14th Jan 2013 which I received in broken/damage condition. So I raised complaint (Case ID :- 645593) for the cancellation of this item on 23rd Jan 2013 and resolution date for this case was 13th Feb 2013. But till date I have not received any refund for this item.Calling on this number[protected] from last month, but always received vague answers. Whenever I called them they commit order will be cancelled in next week and you will get refund in 2-3 days. But till date order is not cancelled.
Customer care supervisor also not bother to reply or ready to talk to me.
Please can anybody help me on this? I am going to wait for another couple of days, if there is no action or response I am thinking of going to Consumer court, can anybody please guide me on this.

Thanks,
Dinesh
[protected]
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Comments

picson — deadline

hello sir,
this is a warm request to you,that may landline phone is dead from 25th nov
kindly do any action.....to reconnect it.
thanking u!!!!
Dear Dinesh,

Please accept our sincere apologies for the inconvenience caused to you. We have taken a note of the details of your complaint for further enquiry.
You will be updated on a resolution status very soon.

Regards
Indiatimes Shopping.
Hi,

As per the discussion and confirmation this order is cancelled on 28th March 2013 and amount will credit to my a/c withing 10 working days. But till date I have not received any refund. Indiatimes shopping should pay me the 3 months interest on the refund money.

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