[Resolved] Naaptol / Drill Machine — Wrong delivery of item by Naaptol | |||
MYSELF PURCHASED THROUGH ONLINE (Order no: 4722999) , DRILL MACHINE WITH KIT FROM NAAPTOL, BUT DELIVERED HAIR DRIER BY MISTAKE, (COMPLAINT NO: 3532030), TILL DATE NO ACTION HAS BEEN TAKEN FROM NAAPTOL, WE ARE REQUISTING SO MANY TIMES TO NAAPTOL TO REPLACE THE WRONG ITEM FROM KOLKATA, WHERE IT WAS DELIVERED WITH RIGHT ITEM. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear sir/ madam
Myself ordered that item from Mumbai, where presently I am residing, and send for my home at Kolkata, where my father age of 84yrs is staying alone, and it is not possible for him to reach at your mentioned courier.
Hence, better you deliver the correct ordered item by that courier and instruct to collect the wrong item at the same time.
Hope you understand my problem and justify your action plan .
Myself ordered that item from Mumbai, where presently I am residing, and send for my home at Kolkata, where my father age of 84yrs is staying alone, and it is not possible for him to reach at your mentioned courier.
Hence, better you deliver the correct ordered item by that courier and instruct to collect the wrong item at the same time.
Hope you understand my problem and justify your action plan .
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-4722999 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a replacement.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4722999] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly help us with the awb# after dispatching the product.
It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.