[Resolved]  Shopping. Indiatimes.com — Fraud online shopping

Address:

North 24 Parganas, West Bengal

Company name : http://shopping.indiatimes.com
I have order (Order No:[protected]) Metal Lunch Box on Oct 12, 2012 1:17 AM using net banking. They told me that they delivery my product with in 5 to 7 working date (Expected/Actual Delivery Date[protected] But still they did not delivery my product.When ever i call customer care executive they always told me "the product will be deliver with in 48 hr to 72 hr" .I have call customer care executive almost 10 to 12 time and i have spend almost 50 to 60 rupee to communicate with them. I have register a complain in their site and complain number is 459900(date:01/11/2012 ). Today i have call their customer care executive(2 time) to know my product status then the executive told me "he forward the call the case manager " but waiting 10 to 15 min they cut the line.
so i came here to make a complain against http://shopping.indiatimes.com because i think they fraud with me Please help me.