www.pepperfry.com — Wrong Product supplied by the Company. Since the company has refused to take it back and refund my money

Address:

Maharashtra

I had ordered COSCO TENACITY SUPER ROLLER SKATES (sku - HEM1767DE277956; link - http://www.pepperfry.com/cosco-tenacity-super-roller-skates-277956.html). Before ordering, I had checked with customer care team at Pepperfry about the size since I wanted Skates for senior size.It was confirmed to me through email and also during chat by Mr. Shekhar that the product is for senior size.

However the product which has been shipped is smaller size - junior size and doesnot have the brakes which have been described on pepperfry website. The company has instead shipped the product SKU: HEM1767DE277957 as described in the link http://www.pepperfry.com/cosco-tenacity-super-roller-skates-277957.html

Due to this requested i requested the company to arrange for a reverse pick-up of the product and send me the original product as described in the link: http://www.pepperfry.com/cosco-tenacity-super-roller-skates-277956.html. However since then the company executives are dilly-dallying and asking me to ship the product to me instead of arranging for reverse pick-up. I have told them that the courier companies are asking for Rs. 220 for shipping the packet back to pepperfry. But the company representatives have refused to listen to me and asking me to go around and look for another courier company for last 15 days. They have also refused to refund my money.

Due to the fault at company level, I have been suffering for last 15 days. First they have supplied me wrong size even after confirming online and then they are not ready to arrange for reverse pick-up or refunding full courier charges for this.

In light of my experience, I will request everyone to beware of purchasing anything from WWW.PEPPERFRY.COM


Regards,

Anupam Gupta