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Onlineskyshop.com — Fhsm505 defective item received

Address:F_159,Basement,Rajouri garden,opposite Gurukul International school_ NewDelhi
Website:Onlineskyshop

I kept a complaint still now no response I received a defective item which was not in condition. Kindly solve the problem. I want to return it and get my money back.
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Why the team is not responsible for the problem
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