Oowsupportinsignlenovo.com — Lenovo Y540 16 RAM high usage issue

Hi Team

Hi,

I am still facing the same RAM high usage form 16GB RAM and keyboard issue, this keyboard keys sometimes work, and sometimes won't work

whenever I call premium care to report and every time they take laptop remote access and make several changes in 30-45 mins but no one resolved the issue.

I'm really pissed off and now I doubt that I received refurbished for sure, from the past 5 days contacting on the same no update. I want to use the laptop for lab training and for office work. 16 GB RAM used to go high with basic applications launch and freezes a lot with normal usage and also a small games. you guys are taking years to resolve this issue and I request meanwhile extend the premium warranty period or arrange an additional ram or a new laptop so that I can work smoothly until you guys fix the issue!

more details are attached below

https://drive.google.com/file/d/1qAcTtf7atWxhimm_mMEfpKUGuFUnCQbL/view?usp=sharing

Regards,
Balakrishna