Oppo — Oppo enco x

Website:

Oppo Official site from playstore

I ordered oppo enco x from oppo official site of rupees 10000..but i received just an empty box without the product on 7/06/2021..
I filed this complaint to oppo through Mails, calls, live chats..but still they being so irresponsible and just neglecting my complaint bu asking me to provide them some time ..
And today its 24/06/201..
And still there is no response from their side...
I lost my 10000 rupees...