Orange Tours And Travels — arrogant behavior of driver amar namdev masrankar, id no. 103290, batch no. 43397

Address:

Dharwad, Karnataka, 580004

On 17.7.2018, I and my friend Aravind traveled in Orange tours and travels bus from Bangalore to Belagavi, wide PNR no TS[protected]QGUO/8991298/OTT-1045 (seat no. U8 AND U9).

My complaint concerning to seat/sleeper birth which was not satisfactory due to A/C duct being occupied in my seat space. It was a very congested experience as I couldn't place myself comfortably, due to the A/C duct.
Further, the sound coming from A/C inlet was disturbing throughout the journey. The window wasn't air-tight even though being an A/C Sleeper.

Cause of all these above issues, I shifted myself to a vacant seat/sleeper birth. i.e. seat no. U11 (not booked by anyone) The driver Amar Namdev Masrankar woke me up at 4:00 am behaving completely manner-less and spoiling my nap. When tried to negotiate the problems with my booked seat/sleeper birth, he didn't care to learn my situation. He was rude at his best, forcing me to get back to my booked seat/sleeper birth. He misbehaved to an extent as if he owned the bus and I were to travel at his mercy. Without other option I returned back to my booked seat. Later, the driver himself slept in the birth where I had shifted to. The bottom line being, I as a customer was highly disrespected by the driver. I request you to take rightful actions against this scenario.