Orange Tours and Travels Complaints & Reviews

Bus seat torn bed sheet curtain full dirty not washed

On 23rd August 2024, I booked two bus tickets from pune to Hyderabad on orange tours and travels via paytm with a total fare of 2400 rupees. The bus arrived late and after traveling for one hour or so the bus went breakdown and we got a message that it takes 8 hours to repair. It was about 1:30 am and it was raining. The driver told us to contact orange tours and travels. We tried to contact orange tours and travels but they didn't respond....

Dear Concern
Throughout the entire 12-hour journey, from Bangalore to Gudivada the air conditioning system on the bus malfunctioned and remained inoperable. This resulted in an uncomfortably hot and stuffy environment for all passengers

To alleviate the stifling heat, I, along with other passengers, requested the driver to open Top emergency exit for ventilation. Unfortunately, the driver refused our request.

These issues significantly compromised the comfort and safety of myself and all other passengers on board. The lack of functioning AC in such a long journey is unacceptable and raises concerns about proper bus maintenance. Additionally, the driver's refusal to open Top emergency exit for ventilation, even for a short period, created a potentially hazardous environment due to the excessive heat.

Passenger Name: Sharief Shaik
Seat No: U15
Buss PNR Number:[protected]
Travels Name: Orange Tours and Travels

Am traveling from Hyderabad to Tirupati on a very professional work.
I booked sleeper bus by checking 4 star rating.
But the bus was shaking heavily with loud noises. My journey was not safe with this bus unfit condition when asked driver about my seat replacement chances he is behaving very rudely. Bus number AP39VC8660 operated by Orange travels

I am writing to express my deep dissatisfaction and serious concern regarding a distressing incident during my recent journey on your bus service, OT-169, from Hyderabad to Vijayawada on 29/05/2024.

I boarded the bus at 00:20 hrs, and although the journey was smooth, upon arrival in Vijayawada, I discovered that my purse was missing. After a thorough search and with the help of my Apple Tag, I found my purse hidden among old pillow covers behind the driver’s area. This was clearly a deliberate act of theft.

When I confronted the bus staff, driver Bhuvanagiri Vijayaraju and helper Suresh, they feigned ignorance and offered no assistance. Their behavior was highly suspicious and unprofessional.

This incident has severely damaged my trust in Orange Travels. I demand that you:

Conduct a thorough investigation into this matter.
Take immediate disciplinary action against the driver and helper involved.
Establish and enforce a strict lost and found policy.
Ensure that all staff members are honest and reliable.
Such incidents are unacceptable and must not occur again. I expect a prompt response and appropriate action to address this issue.

PNR[protected]. Pune- Bangalore 01 May 2024
Bus more than one hour late. All telephone numbers provided by the Company cannot be reached. Bus tracking does not work. No water, Dirty bedsheets, No wifi.
Driver asked me to contact call centre when he was requested for WiFi password. Call centre says ask driver!!!
Very poor quality service.
I want full refund of my money.

I booked a bus from Bangalore to Vijayawada with Orange Tours and Travels on 27.03.2024. The bus number I travelled in is AR025455 with service number OTT-1047. The bus was supposed to start from Marathahalli at 4:30 PM. They arrived an hour late and then proceeded to stall at the bus stop for another two hours and fifteen minutes. They kept claiming that they were waiting for a passenger. The staff left the bus during most of this duration because the passengers were getting irate. They offered no apologies or explanations.

Hi I have booked yesterday one ticket(Passnager Name: Prabhavati, PNR:[protected],
Bus Number: KA51 AD 1156, This is Bangalore to Homnabad I have booked, but this bus is not complete the journey because of mid of the highway its an small accident happened near Hospete, so passenger have travelled very trouble, please check and refund the amount, I have paid Through Google Pay.

Hi, I booked a ticket from rajahmundry to hyderabad on[protected]. Driver stopped the bus for urinals near hyderabad outskirts. Driver drove the bus without counting the passengers. The bus left before I boarded the bus. My 3-year-old son and my luggage remained in the bus. By God's grace a boy gave me lift and we chased the bus. The bus went about 5 kilometers. At that time I was very confused and scared. At the same time, my phone remained in the bus.
I am requesting not to repeat these mistakes through your travel agency. I am regular customer to orange travels. I am attaching my ticket for your reference.

I sent Cargo from Amalapuram to madurai on 09/02/2024. Day(19/02/2024) i received with damaged condition. I asked for reason, very worst response got from Amalapuram office agent Srinivas, lot of product's damaged.they are poor handling ...i added proof also...without my permission they opened the boxes which i have packed already and repacked it improperly...they have not use them own even single cello tape...I trust that you will address these concerns promptly and effectively.
please provide the response to this mail as earlier within one week
or else I will go for legal step through consumer court.
I look forward to hearing from you and resolving this matter satisfactorily..

PNR:[protected], From: Bangalore to Hyderabad, Boarding Date:[protected] at Time: 09:00 PM, Coach Number: AR024562, Driver Name: PAIDIPAMULA NAGARAJU (7069VJD), Driver Number: [protected],
Boarding Address: HOPE FARM JUNCTION

I had booked my Ticket for MERCEDES BENZ MULTI AXLE A/C SLEEPER CLASS but 45 Minutes before Journey got a SMS informing that due to unavoidable circumstances there is a change in the Bus and a Ashok Leyland A/c Sleeper Bus has been arranged and rest other things remains same...
When I boarded the Bus, it was stinking and the Bed Sheets, Screens and the Bed were very dirty and not at all usable...The Bus was very noisy and jumping in all the Humps and Bumps...I literally got a doubt whether this Bus will reach Hyderabad or not.
When checked with the Driver why this kind of sudden change in the Bus, it was given to understand that the Bus which I boarded was suppose to go to AMALAPURAM but in the last minute the Travels Management asked them to take the passengers of Route No.178 to Hyderabad...The Driver told that this Bus was suppose to go for necessary urgent Repaid at a Garage at Hyderabad and that;s why they changed the Route of Operational on 18th February.
From this conversation, i understood how all the Passengers have been fooled and how Orange Travels collected hefty money from us and now treated like Dogs and made huge profits by sending a normal 06 Wheeler Ashok Leyland Bus in place of Mercedes Benz Multi Axle Bus.
When the Bus reached outskirts of Hyderabad, he took wrong route and dropped us near Moosapet Y Junction which is 07 Kilometres far from Panjagutta where I was suppose to alight...I had to spend Rs.300/- for a Cab to pick me and drop me to my Hotel...
All the Passengers had to get down at Moosapet Y Junction and take their own decisions to reach their destination and all were cursing the Travels for such bad service including me...

We traveled with Orange Travels in the Platinum Sleeper class from Hyderabad to Shirdi on February 10th, 2024, with PNR:[protected].

Our journey commenced from Suchitra, the starting point of the bus. However, upon boarding, the driver promptly identified a technical issue with the bus. Despite attempts by the technical team to rectify the problem, the bus only resumed operation after a delay of 30 minutes. Unfortunately, after covering a few kilometers, it became evident that the issue persisted. Consequently, the driver diverted to their garage located in Gandimaisamma.

The technical team endeavored to fix the problem once more. Given the recurrence of the issue, we requested a bus change for our comfort and safety. However, the driver and technical team assured us that the problem had been resolved.

Regrettably, the bus encountered another technical malfunction approximately 40 kilometers before Solapur at 3:30 AM. Orange Travels arranged a replacement mini-bus at 8:15 AM, which lacked air conditioning and push-back seats.

Despite assurances of a full refund, we endured a discomforting journey of over 350+ kilometers in the substitute vehicle. Moreover, the substitute bus driver caused additional inconvenience by halting unexpectedly, claiming non-receipt of payment for our drop-off in Shirdi.

Our attempts to contact customer care were largely fruitless, with frequent unavailability and unfulfilled promises. Originally scheduled to arrive in Shirdi by 9 AM on February 11th, we eventually reached our destination at 5 PM, after numerous setbacks.

On February 12th, we received a call from customer service offering only a 25% refund of the fare, which is unacceptable given the magnitude of the inconvenience and discomfort endured throughout the journey.

Kids and old aged people couldn't even have their lunch as we were already too late and everyone had their return journey booked which couldn't afford to miss.

We traveled with Orange Travels in the Platinum Sleeper class from Hyderabad to Shirdi on February 10th, 2024, with PNR:[protected].

Our journey commenced from Suchitra, the starting point of the bus. However, upon boarding, the driver promptly identified a technical issue with the bus. Despite attempts by the technical team to rectify the problem, the bus only resumed operation after a delay of 30 minutes. Unfortunately, after covering a few kilometers, it became evident that the issue persisted. Consequently, the driver diverted to their garage located in Gandimaisamma.

The technical team endeavored to fix the problem once more. Given the recurrence of the issue, we requested a bus change for our comfort and safety. However, the driver and technical team assured us that the problem had been resolved.

Regrettably, the bus encountered another technical malfunction approximately 40 kilometers before Solapur at 3:30 AM. We were stranded on the roads for approximately 5 hours, causing inconvenience to everyone, especially the children and elderly passengers. However, Orange Travels arranged a replacement mini-bus at 8:15 AM, which lacked air conditioning and push-back seats.

Despite assurances of a full refund, we endured a discomforting journey of over 350 kilometers in the substitute vehicle. Moreover, the substitute bus driver caused additional inconvenience by halting unexpectedly, claiming non-receipt of payment for our drop-off in Shirdi.

Our attempts to contact customer care were largely fruitless, with frequent unavailability and unfulfilled promises. Originally scheduled to arrive in Shirdi by 9 AM on February 11th, we eventually reached our destination at 5 PM, after numerous setbacks.

On February 12th, we received a call from customer service offering only a 25% refund of the fare, which is unacceptable given the magnitude of the inconvenience and discomfort endured throughout the journey.

Yesterday I am traveling Bangalore to Bapatla in orange travels. That bus sets and service worst and midnight bus suddenly break down, asking to drive and helping man there not responce and talking in worst words is pangers, that's customer number not working and that midnight all in standing in road, after 3 hours in response and providing another bus, that bus also same, worst behavior in drive and helping man night 8:30 I am getting in bus in Bangalore, next day 3:00 coming bapatla time and money both waste, and orange travels there have no service centres and no offices please take this action in this service

On Jan 1st night we travelled in your travels from Hyd to BGL.
We paid double charges (total 4 tickets) to reach our destination. We suppose to reach BGL by 8am, but we reached at 2pm.
We waited nearly 1.5hr for alternate bus. Finally To reach BGL we travelled in KSRTC upto devanhalli tolgate.
This is not fair. I lost one day leave and childrens absent for school.
I never faced such kind of experience in any travels.
Kindly refund my amount as soon as possible for all four tickets.

It was such an irritating trip in my life I went with told the driver rainwater was coming inside the bus he told me to just go and sleep to raise a complaint I don't mind

He was off-talking and was completely rude.

I argued with him I spent 800rs but I did not sleep he told me what I can

Please request a check with the FC for the bus, I think it was expired please check and resolve it

Below I mention bus details
PNR:*[protected]
*From:* Chennai
*To:* Coimbatore
*Boarding Date:*[protected] at *Time:* 10:00 PM (Please arrive 10 Minutes before your boarding point)

*Coach Number:* AR01H7814
*Driver Name:* PRAKASH RAJAN M R(8168CHD)
*Driver Number:* [protected]

Pls refund my money
Below I mention my UPI ID
[protected]@okaxis
For anything else pls call me at the number
[protected]

The ticket was booked from Wakkad, to Lakdipool starting on 8th and reaching on 9th
but the bus failed before 20km Solapur. around 4:00 AM

the driver was not helpful not able to provide the alternate arrangement to the female passenger
was a no response from the Orange tours and Travels customer support
OTT-14
Mobile number: [protected] / [protected]
Bus no. AR024198 ( Volvo Multi-Axle Sleeper A/C (2+1))
Seat No: L1

Passenger has to travel alone to the Solapur railway station to catch the train from solapur to hyd

Worst bus service ever. Deserves a negative rating. Never ever book this service. My mother a senior citizen took bus from bangalore to hyderabad. The bus was delayed by over one hour. We tried reaching all the customer care numbers but none got through. So she had to just wait with no clue when the bus will come. The dropping point was madinaguda near orange travels. They abandoned my mother at Shamshadabad which is 45km away from drop off point. They did not intimidate anything. The driver just fled after dropping all passengers. We paid extra Rs.1500 to bring her home in a taxi. We just get a call from an unknown taxj druver that he is droppjng my mother and we have to pay. We gad no otger optikn than to agree as tge safe return of my muther was top priority. The taxi driver told usafter dropping mymother that this is a everyday issue. Seems like there is a tie up between the auto taxi wala and the bus travels people. We placed a complaint.And requested for refund and compensation for the inconvenience caused.
So far no action taken. This case is worth being registered in a police station.
This travel is a big SCAM. Beware of this orange travels.

I already given complaint on 3rd oct. on orange bus regarding damage of luggage bag & stuff inside bite by rat in bus, but problem is not solved. no reply from otange travels, no compensation .

It was very bad experience with orange travels. I have booked a ticket for the Nagpur to hyderabad at 10 oct 23. First thing bus start to nagpur one our late and it reach hyderabad two our late than bus driver stop the bus out side of city and go down thet point. Bus will not go inside of city. And they are talking very rudely with me. I had to arrange for go to city. Its very ridiculous. So i recommend to any body who want travel in orange travels so plz dont travel whith orange travel. I will complain to rta.