Orange Tours and Travels Customer Care
Orange Tours and Travels
Customer satisfaction rating: 4%
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83
COMPLAINTS

Orange Tours and Travels Customer Care

Orange Tours and Travels

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Address
Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500055

Customer Care Phone Numbers and Contacts

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Additional info

Additional Branch Info

http://www.orangetravels.in/contact


Customer satisfaction rating
4%
Complaints
83
Pending
1
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Orange Tours and Travels related photos (12)

Orange Tours and Travels Complaints & Reviews

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Orange Tours And Travels — Illegal registration

 Pateltarak on May 26, 2017
Shame on these travel operators. This is the difference between the new comers and travels operators who are in the industry for decades. The new comers in the transportation industry compromise a lot on customers safety for making quick money. These people run the buses without proper papers. I would warn other passengers using bus services not to travel with these operators. Especially with Vehicle registration No starting with AR and OR....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Didn't picked the passenger

 Sahasra K on May 23, 2017
I have booked a ticket on 22-05-2017 from hyd to manipal. As Iam on the way to boarding point even they didn't called to me and when I called they are saying that we already crossed that boarding point...driver is saying follow us to catch the bus...the case here is if the bus missed mean need to go on next day only...such a iditioc and irresponsible travels I didn't seen ever before...I strongly recommend to people that don't book tickets on orange travels and don't waste your valuable money and time....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Bus didn't came to pick up point & left without picking up the passenger

 maharajanv on May 20, 2017
I have booked a ticket in orange tours & travels via redbus app from karwar to bangalore on 19th may'17 - 10pm. I been to the pickup before half an hour means 9.30pm. I waited upto 10.30pm, then i called the travels agency no, they said, bus was on the way, will reach shortly. Then waited upto 12am, then i contacted the travels, they are said, bus already left karwar, driver forgot to call u. Sorry for inconveince. Now after 12am, no alternative services. No hotel at all to stay. I want to file a case against them....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — I am complaining about rashes

 Bharathkanna on May 14, 2017
We are travelling from Hyderabad to shiridi through Orange bus with PNR:4506593.
My wife got rashes all through out her hands and legs. Rashes may be because of bed sheets or blankets.

Upon checking with Bus conductor/helper, he suggested us to call the calling centre which we tried but nobody answered our call. We request for full refund or any better resolution of this case....
Complaint comments  Read comments [1]Complaint category Public Transportation

Orange Tours And Travels — Ac not working at all

 Vns Nookala on May 13, 2017
I am travelling in ott 30 from nagpur to hyderabad..ac was tripped due to some failure.. Electrician repaired it at chatrapati square.. Even though ac is not working its almost 10.45pm we are yet to reach jamb near to nagpur.. All the co passengers have same complaing.. We tried to talk witn customer care.. They are simply disconnecting the call after hearing the complaint.. Hw can we cmplete our journey to hyderabad without ac.. Its really horrible.. I have a good opinion on this travel.. But the way response today competely ruined that opinion.. Travels doesnt bother about customer comfort.. Worst...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Air-conditioning

 Priya gold on May 13, 2017
We booked orange travels ac semi sleeper from hyd to bhimavaram in mobikiwi the seating arrangement is shown as semisleeper but it is mixed sleeper +semi sleeper. Main problem is for semi sleeper users though we spent 1075 cost for ac semisleeper seater there is no proper air-conditioning it's suffucating children are suffering with these worse ac inflexible flippers non ac is better than these worse bus unable to sleep even it is 3am bcz of this situation i want my refund back with this unpleasant experience...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Complaint about bus no ARIG4154 From Bidar To Bangalore

 Ash 123 on May 12, 2017
I am travelling from bidar to bangalore by worst orange travels on 11-5-17..in midnight window glass is broken, no one is there to see.. There is no attender or cleaner for the bus.. Worst experience! I'm traveling with my small kid cant able to sleep on the bed.. Whole bed is with pieces of glass.. On one is ready to listen.. What shall i do? Please tell me.....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Travel Experience

 Muralidhar Sathyanarayana on May 1, 2017
I had booked Orange travels both ways to Trivendrum and Bangalore. I traveled with my family from Bangalore to Trivendrum on 26th in AR025711 service No. OTT1009, the staff of the bus were rude and not cooperative, they have stopped for Dinner at a hotel Arya Bhavan, a highly unhygenic place without water even for hand wash. When I objected with the staff why they have stopped at such hotel they not only argued with me but also they abused me along the hotel staff.
Finally my self and my family without having dinner had to travel to Trivendrum.

While returning from Trivendrum...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Delayed arrival

 Amulya Kolluri on Apr 29, 2017
I am travelling from hyderabad to manipal in service no. Ott - 79. I'm writing from the bus. Now the time is1:30pm. The bus was supposed to reach manipal by 8:55am as per the info provided in the ticket. Lot many interruptions though out the night. The bus was getting stopped in the middle of the road many times. (Almost 15 times as far as i remember) driver and the cleaner were neither taken any action nor informed about the bus condition till 1:00 pm to passengers until everyone ask. Whenever the bus stop, ac was not working and the tv was not working from the beginning. The condition of orange...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — Service and refund

 Sanchayeeta Mukherjee on Apr 24, 2017
Till now i did not get any resolution but still writting it to you,  

On return journey from Bangalore to Pune via Orange Travels, PNR: 4141359,

The boarding point that was mentioned in the ticket, they were of two different locations, I reached on time but after wards came to know the exact location, The bus was also late for 40minutes as I had tracked, So when i went back I informed helpline number and the driver to please wait for me for 10more minutes as I am a single lady travelling alone and have to reach Pune urgently. He told me he will wait but once I reached...
Complaint comments  Read comments Complaint category Other

Orange Tours And Travels — No proper maintenance and not working bus condition

 sankaruma on Apr 11, 2017
No AC working, no TV working, No washed bed sheets.Bus is under repair and won't go speed beyond 40kmph.strugling alot to reach destination.no alternate bus arranged.drivers are not cooperative.charging too much as a fare.cartoon boxes charged separately as luggage 400 INR extra without receipt.i can't explain more about this stupid service. Service no : OTT-3010 . VISAKHAPATNAM TO BANGALORE. Iam still inside the bus.drivers went to have a breakfast.they didn't care about bus and timing.understand how pathetic it is.

Regards,
Uma SANKAR,
Passenger in bus,
8884958333...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Orange Tours And Travels — Luggage misplaced by Cleaner

 Puja Dharia on Apr 10, 2017
I travelled from Hyderabad to Bangalore in AC sleeper on 9th of April

PNR : TS-RB44804992LAF/4121689
Bus Number: AR02 5708
OTT Number: OTT - 1028
Luggage Token number:177586
Cleaner Name: Venkatesh
Cleaner ID number: 2066
Driver Name: K. Raju

On 10th of April on submitting the token my luggage a black colour bag containing items of approximately 20 thousand was missing from the bus dikki.

I called up the customer care multiple times. Everyone promised to call me back in 15 minutes to half an hour, but no one...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Orange Tours And Travels — Bus service

 Sarika Singu on Mar 20, 2017
Bus from banglore to guntur on 19march2017
We actually select boarding from tin factory we actually call them and told on 18 March that we are changing boarding to different place they said k and while we are there he cross the bus and said that come to silkboard we can stop overthere and they left again they arguing that ur boarding is different we called nearly 10 times regading the boarding and finally the guy who speaks with us he is not in the bus and saying that we are at silkboard and stop for 5 min again he gave the bus driver number when we call him he say that come to marthali...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Charging money for language

 Karthik Peddi on Mar 19, 2017
I am karthik peddi, booked 3 tickets from karimnagar to hyderabad on 19th march 2017.
While booking tickets they have not informed that they will charge money for laguage, we have carried four bags.
They argued with me and asked me to pay rs300. (I got a receipt)
These bloody orange travels people from karimnagar are very worst.
They dont have any policy for lauage, how can they charge 300rs without any accuate information.

Ticket details :

Dear passenger, bus journey details from karimnagar to hyderabad on 19/03/2017 are pnr: 4012635, seat...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Departure

 Kamesh chh on Feb 28, 2017
Hi Team,
I have put the boarding point as madhapur, along with me a cousin is traveling, he said he will board the bus at mehdipatnam
So I have informed the travels regarding this and I was waiting at madhapur bus stop from 9:45 pm
The travels people simply saying I have changed my boarding point to mehdipatnam and they called me at 10:30 pm and said that bus got left from madhapur bus stop long back
I personally booked a cab and came to mehdipatnam
This is not at all fair, am I so stupid to book a cab and board the bus
Please take a immediate action,...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — Women safety and negligence of bus operators

 fay_baig on Feb 27, 2017
Hi,

This is regarding the orange bus my wife was travelling from mysore to hyderabad, on 26th Feb, 2017. redBus Ticket - TK3N44332382

At midnight she got down from the bus restroom, when the bus had stopped briefly for few minutes. She was left behind and bus left. on doballapur main road.
She was all alone on the highway and she had nothing with her. with great difficulty she caught the next orange bus and told them about it, the driver then contacted the center and somehow she got the bus.

I am really very fortunate that nothing happened to...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — Refund

 Shubhangi Shukla on Feb 9, 2017
Bus journey details:

date - 29-jan-2017
Bangalore to chennai
time-9.30 pm from marathahalli
PNR-3581609

I already called the customer care of orange tours and travels for refund of this journey as this bus got delayed and i couldn't catch another connecting bus so they said they will refund me instead of arranging another bus at that moment but i didn't get any confirmation email or sms regarding my refund. I had to face so many problems because of last moment technical breakdown of bus. This is not expected from your renowned bus service....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Lost my baggage

 neerajabod on Jan 29, 2017
I have boarded the bus from Vellore to Tirupathi around 7pm on 28-01-2017, bus number AR-02-4129.I was given a token for keeping my baggage at the backside of the bus. But unfortunately I found the baggage missing on the next day morning.When asked to the driver regarding the issue he took us to the head office at Suchitra. I found the staff very negligent and irresponsible. Kindly do not travel by that bus as they are thieves. I lost all my valuables.I have carried a single bag and that too is lost returned home empty handed with no money left....
Complaint comments  Read comments Complaint category Other

Orange Tours And Travels — Ugly service

 sajdha singh on Jan 25, 2017
We booked a ticket for two from vijayawadha to mumbai. by reading reviews of people we thought of booking this way of getting to mumbai. 20 hours journey the driver stops 2 times for toilet, he said he will stop for men because they can do it on the road(are you serious why pee on the road side when theres toilets and what about the women children or diabetic patients ), secondly the way the drivers had been speeding and going through bumps was certainly not a good ride and was very dangerous. the worst part was that the driver refused to drop of at the point accordingly as we booked he took the...
Complaint comments  Read comments Complaint category Other

Orange Tours And Travels — Money minded cheaters - orange travels

 shinokumar TM on Jan 7, 2017
Hello, i booked a bus ticket on redbus for orange travels. A lady passenger booked ticket on 4-jan-2017. Bus details: orange bus from bangalore to trivandrum. Starting at 8:15pm from madiwala, sleeper bus. The driver and cordination person forced us to chase the for almost 15 kms, still thet failed to pick us. We lost an important function due to missing bus. Please register this complaint against orange bus for cheating our money. My contact number: 9986227399. Thank you....
Complaint comments  Read comments Complaint category Tax Services

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