Orange Tours and Travels Customer Care
Orange Tours and Travels
Customer satisfaction rating: 4%
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121
COMPLAINTS

Orange Tours and Travels Customer Care

Orange Tours and Travels

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Address
Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500055

Customer Care Phone Numbers and Contacts

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Additional info

Additional Branch Info

http://www.orangetravels.in/contact


Customer satisfaction rating
4%
Complaints
121
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Orange Tours and Travels related photos (13)

Orange Tours and Travels Complaints & Reviews

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Orange Tours And Travels — bus left without collecting ladies passenger after toilet break

 Khaja Lashkari on Jan 11, 2018
We had a horrible experience traveling from vijayapura to bangalore by orange travels. Driver was kind enough to stop the bus for toilet break, but he just left us behind in the dark jungle in the middle of night and went ahead. Lucky we found a police who chased the bus and helped us to get into bus. Really horrible experience. Many thanks to police...
Complaint comments  Read comments Complaint category Other

Orange Tours And Travels — compensation not given

 shivanand8989 on Jan 4, 2018
Hi,
My self shivanand & co passenger disha boarded the orange bus on 31st dec 2017, sear no:11, 12, the bus met accident on 31st ngt and driver & support staff ran away from spot, no one from orange travel came to help, we took special cab which costed us extra rs6500, i want to know when i will able to get the refund, i am not getting any response from customer care,
If further i don’t get any response i will lodge a fir.
Please take this on priority.

thanks & regards
Shivanand durge...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — pathetic service about the staff or orange tours and travels

 rakesh gundeti on Dec 26, 2017
Hi
My self rakesh. Today i am traveling form nizamabad to mumbai. Where currently 8 seats are empty where i am requested to change my seat to ur company employee kishore he doest not even taking with us. Not even responding. He treated like we are beggers
Thanks u so much for ur wonder full experience and not even responsible for keeping on the board

Rgds
Rakesh...
Complaint comments  Read comments Complaint category Employees

Orange Tours And Travels — money refund

 Rvb Babu on Dec 23, 2017
These guys are all very talented to cheat people with our money i had booked a ticket to trivandrum from chennai and unfortunately i couldn't go so i called the number which it was registered in their website it was switched off one number and i dialed another number and it's says thank you for ur patience for waiting we will contact u soon and an half an hour i'm waiting no body is answering the call and after search of so many things i finally got their number at 4:30 at evening and i called to chennai office., they saying that before 6hrs u should cancel they will not refund money but i tried...
Complaint comments  Read comments [1]Complaint category Work at Home, Part Time Jobs

Orange Tours And Travels — staff and service

 Shaik Bilal Ahmed on Dec 11, 2017
Dear team,
As i travelled for one of your bus ot11c on 10/12/17 at 11:50pm. As one your employee not providing service properly.
Ac not work properly. No ventilation. I suffered tremendous headache because of your not in quality service.
Even that disturbing with extra lagguage charges collected 1000rs from nri. With worst behaviour and they paid with uncomfort.
If it repeat again in terms of service, quality and unfavour with nri further step will be taken seriously.
Kindly return 1000/- as extra unwantedly collecred.

Regards,
Passenger...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — no punctuality

 Sam Surender on Dec 5, 2017
Worst bus service ever. I have booked a ticket for my mother. The boarding time mentioned was 11.30pm but until 1am the bus did not arrive. During night time think of the situation of a single lady. Acts like this is totally unacceptable and the response from the staff is pretty much irresponsible and very careless.
Details - coimbatore to chennai. Proper action should be taken....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — no office and no exact location in blore

 kiran ichalkaranji on Dec 5, 2017
Such a poor response from orange travels... No exact location in blore... Just saying anamd rao circle and congress bavan... Arrrre bloody f i called bus attender.. He was telling not exact location and i was asking where is office.. And with exact location or office how find out the bus stop.. Called several times to bus attender he was not giveing correct response or answer..
Dear readers dont take option or orange travels in blore becauae they dont have office and new ppl like me will confused totally......
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Orange Tours And Travels — lost my luggage

 Pannagavalli on Dec 3, 2017
I had given my luggage while aligting in to bus. Bus cleaner had given my luggage to someone else and he told it by mistake. After three he had given luggage to me after many calls and vists to the bus to the bus stop. And when he return valuables in luggage were missing.

Bus details:
Pnr no-5941512.
Bus journey was from vijayawada to mumbai on 29/11/2017.
Seat no-f3...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — cancelled but payment not refund

 Apojalsree on Dec 1, 2017
On nov 19thin mobikwik booked a ticket to madurai from hyderabad travel date 27 nov, before a hour of journey i just received a message that bus travel cancelled due to break down for more details contact customer care, &i call to customer care they conformed the cancelled due to breakdown their is no alternate the payment will refund with in 5 days, i just traveled with alternative operater & registered a complaint to mobikwik they raised a ticket & they answered as that orange travels runs on the same destination, same day also pick up 6 passenger on same pickup point.

Clarify the...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — bag missing and poor response from orange tour and travels team

 ayubsheik1805 on Nov 28, 2017
I traveled with orange travel on 27 oct 2017 from hyderabad to vellore, my bag was taken by staff and was kept inside the boot. I was given a tag for the same, for ease in identification. I was surprised by the services initially, as it was my first travel with orange tour travels.

Once, i reached my destination (After 14hrs of journey) i came to know that my bag was missing. When i asked about my bag to staff, they denied it saying i didn't bring any bag with me while boarding. They argued with me, that i hadn't brought any bag with me. There was a similar incidence at kadapa, ap,...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — running hyderabad to pune buses illegally

 Sekhar06 on Nov 17, 2017
I have travelled on orange travels buses from pune to hyderabad and return for about 3 times and have a strong suspension that these busses are being run without proper permits. They always take a longer inside routes and delay the bus by about 5-6 hrs for a journey of 8 hrs. They also transfer passengers at the telangana / karnataka state borders to different bus and change the route though there is no breakdown of the bus. Their services are a huge discomfort for the passengers caused due to intentional delay....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — irresponsible bus driver

 chinni2487 on Nov 10, 2017
The bus ott41 from hyderabad to bangalore on 10/11/2017 did not stop at the mentioned location of cr foundation at kondapur. Instead the bus driver stops at harsha toyota kondapur which is 2 km away from the actual boarding point. When asked he states the office did not give him the boarding point of cr foundation. The office on the other mentions about the original boarding point. There are 4-5 people who are chasing the bus as the driver did not stop at the mentioned location. Please reprimand the driver so that your customers are not dissatisfied....
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — irrespective and irresponsible driver

 Lucky Swathi on Nov 4, 2017
I have booked ticket from hyderabad to rajahmundry. Boarding time 10.45 pm. We were stucked in traffic near to the bus point. We called the driver and we were near to the bus. I front of us he moved by 10.45 pm. Atleast every passenger should have atleast 5 mins grace time. This is ridiculous. We called the driver immediately.. Then he told us i am not going to stop, u can catch the bus in hayathnagar. Immediately we booked a cab to hayathnagar and the bus is in vanasthalipuram. Is this the way these driver behaviour to the passenger? Definitely u people should respond for this. Alteast he does...
Complaint comments  Read comments Complaint category Family & Relationships

Orange Tours And Travels — the movie played was without any sound.. it was so frustrating

 Sunitha Semval on Oct 22, 2017
I wante to take my daughter in orange travels sleeper class so that she can enjoy the movie which is played on idvidual cabins...

First when she went and asked the person tv is not opeing

He said tv is not working in your cabin... When i asked other person in bus he came and oepend tv and it was without any sound... I went and said to him he did somwthing sound cam efor 2 mins again silent this happened for 3 to 4 timea.. Atleaat he shud tell whats the problem and come and check very very pathetic service after paying 2k + for each ticket so fruatrating with to get...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — fresh up and bus changing at nizamabad

 Vignesh Bochu on Oct 21, 2017
Hi vignesh here mob [protected] have reserved the seat u17 and u18 bus no 4141 on 20.10.2017 at 5.30 pm
Why people u don't inform the customers that there will be bus changes at nizamabad and u charged from mumbai till jagityal for a/c sleeper, after nizamabad reached, u provide normal bus to customers for which there is no such information or communication given to passengers and ur driver and cleaners don't have courtesy to stop the bus for wash rooms, for dinner 9.30 pm was halt taken for 30 mins after that they halt next day 9.45am at nizamabad in between 9.30 pm to next day 9.45am there...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — boarding of a bus from pune to bangalore

 sumanmishra5 on Oct 13, 2017
Incident date 04/10/2017
My name is suman mishra i booked a ticket on orange tour and travels from pune to bangalore,
Pnr no 5487005.
Bus no: ar026182.
Service no ott-1020, seat no l8, boarding piont was wakad pune

I was at boarding point at wakad near to ginger hotel at around 5:20 pm i did call the person of contact that i am in wakad and he said it is fine. But around 5:40 i recived a call looking for where i am and i said i am at wakad near to ginger hotel but there expectation was that i should be in hinjewadi fly over and i told them to wait for...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — bus not on time. operator not user friendly

 Mohit Kuchhal on Oct 11, 2017
This is regarding ticket 5415720. Pickup from wakad drop mumbai, expected pickup time 8:00 am

Waited for more than 1:30 hour at pickup point, called customer care server all time but on clear information was provided. On every call use to get same response to "bus will be there in another 10-15 minutes".
At end have to book another ticket on spot thrice the amount of the original bus ticket as i had a flight to catch.

Customer care/ operator was not user friendly disconnected call many time and information provided was also correct.

Regards...
Complaint comments  Read comments [1]Complaint category Taxi

Orange Tours And Travels — harassment from bus driver

 tta27 on Oct 9, 2017
I had just complained on 8/10/17 about my pathetic experience on an orange travels bus from mangalore to "raichur" which never took me to raichur at all.
Now, the bus driver calls me to say that if anybody calls me, i should tell them he gave me 300 rs when he dropped me at the unknown location at 4 am from where i was expected to go alone over 100 km to raichur.
What kind of cheap behavior is this??
Was this the prior setup by orange travels that he was supposed to drop me 3 hrs away from my destination point and give me 300 rs??
How will 300 rs ever make up for the...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — disgusting bus service

 tta27 on Oct 8, 2017
I have been travelling by different bus services frequently since the past 15 yrs but i have never had such a horrifying experience such as i just had recently on orange travels. I booked a bus ticket to travel from mangalore to raichur but around 2 hrs after boarding the bus, the driver tells me that the bus doesn't go to raichur at all. Instead, they'll drop me at 3 am at a place which i've never heard of which is around 100 km from my actual destination!! After arguing with the bus driver he told me that it's not his fault and that orange travels has been doing this the past 3 months and not...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — driver very rude behaviour, not stopping bus for toilet breaks

 udaykumar Potttavathini on Oct 3, 2017
Date:3rd oct 2017
Issue: driver rude behaviour and not stopping bus for toilet break

The bus after 4 hours of journey, asked the driver to give a break for toilet breaks for ladies.

There are 6 ladies travelling in bus, ladies proper toilets to go for toilets, so driver should make sure he should stop the bus at the place where there is proper was rooms for women.

The driver continued the journey for next 1 hour without any stop. Everyone is human and driver should understand the urgency if someone is requesting.

Driver is not stopping...
Complaint comments  Read comments Complaint category Public Transportation

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