Orange Tours and Travels Customer Care
Orange Tours and Travels
Customer satisfaction rating: 4%
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95
COMPLAINTS

Orange Tours and Travels Customer Care

Orange Tours and Travels

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Address
Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500055

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info

Additional Branch Info

http://www.orangetravels.in/contact


Customer satisfaction rating
4%
Complaints
95
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Orange Tours and Travels related photos (12)

Orange Tours and Travels Complaints & Reviews

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Orange Tours And Travels — rude behaviour and incorporation from the staff

 Saloni Sugnani on Jul 27, 2017
Hey there! I m Saloni Sugnani. A medical intern working in manipal hospital Bangalore. I take a sleeper ac bus so that I can comfortably sleep as I hve a working day tomorrow. The driver is playing loud music in his cabin which can be heard to my birth. On repeated requests he shuuu me off as if I m travelling for free. I have travelled thru so many busses I have never experienced such incorporation and. Rudeness. Thank you for the inconvenience. I shall make sure that I also register complain with redBus and give a feedback on the service provided....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — third class services by orange tours and travels

 Susheel Vaswani on Jul 25, 2017
A very very bad experience with orange travel operator and would never ever take a ride with them and suggest others to beware. Pathetically rude staff, just left me and drove away as i reached 5 mins after the departure time and the driver wasn't prepared to share the exact location details of the stop after that. They behaved worse than animals. The next surprise was that they asked us to get off the bus in the outskirts of hyderabad and made us to board another mini bus which couldn't even accommodate our luggage. Such #s they were behaved absolutely like #! Orange must be penalized...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — didn't like

 Harpanahalli Naga Subramanyam on Jul 23, 2017
I travelled from bellary to bangalore on tuesday 18th july.in the app they gave dropping point till electronic city. I have selected bommanahalli. But after getting into bus they told last stop is anandroa circle which is 21km from my dropping point. The driver was like sir go and sleep why are you taking tention any how morning after getting down in the morning you need to take tension to reach your place. Very mannerless response and they were laughing at me after speaking. They reached anandroa circle at 7am. Which i again wanted my money for cab. This is very stupidty. After paying for money...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Worst service ever.

 lorenhippo on Jul 13, 2017
I didn't expect at all what had happened. The vehicle broke down and they don't have the courtesy to arrange an alternate service. They are a big liar!!! They are telling me now that they did arrange and i didn't opt for it. They dropped me in the middle of nowhere by some govt bus service. The travel was from hyderabad to chennai and they dropped me at ongole. They are telling me they will process a refund of inr 250. Total travel distance was 600+km, hyd - chennai. Ongole to chennai is 300*km. Total fare ticket was inr1600. So, does making a refund of inr 250 makes any sense??...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Orange Tours And Travels — My amount refund

 Kiransangem on Jul 12, 2017
Dear passenger, bus journey details from hyderabad to bangalore on 10/07/2017 are pnr: 5002532, seat no: l4, boarding: paradise (Pickup van/bus) at 10:00 pm, service no. Ott - 35, bus no: 111111111 and helpline no:040 44 45 46 47 — to get your bus info give a miss call on 08067006075, 24/7 helpline @ 040 44 45 46 47

These are my details:

Bus broke down and i have to come on my own back to hyderabad.

Very sad service from orange travel.

I want my money back

Kiran sangem
9167198965
Kiransangem@gmail.com...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — 14/5/17 Hyderabad to Rajahmundry travel cancelled

 satyanarayana lanka on Jul 3, 2017
Dear Sir,
This is informing to you I am L.Satyanarayana in Hyderabad I booked ticket 13/5/17 advance 14/5/17 Traveling Hyderabad to Rajahmundry 8.50 pm in Erragadda.That day I am waiting for bus no reply so many times I am trying contact number but no response.After 9.PM your person telling the bus was cancelled.your Amount your will receive in your account .Till to date your side I am not received any reply your side.The amount was transferred are not I don't.So I am waiting your call
Thanking You.
With Best Regards
L.Satyanarayana.
Hyderabad.
Mobile Number:-9966942679...
Complaint comments  Read comments Complaint category Business & Finances

Orange Tours And Travels — Cancellation of the bus at the last moment

 Nandana Praveen on Jun 27, 2017
I had booked a ticket in orange travels on june 27, 2017 at 6:30 p. M. From trivandrum to pondicherry via orange travels. However, i received an sms stating that the service was cancelled due to the breakdown of the bus. The trip was for my post graduate admission at the pondicherry university, scehduled on june 28, 2017. The only option available to was to get my ticket fare refunded. I could not postpone my trip as the date is allotted from the university....
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — Almost 19 hours travel with no food break

 NMahale on Jun 26, 2017
I travelled using orange travels around 3 times, and they claim they are the best among all, found pure lame.

On 22/06/2017 9.45pm i boarded from gachibowli, hyderabad reached to sanpada, navi mumbai on 23/06/2017 5:pm with no food breaks only 5-10 mins breaks for toilet. I called up customer service 2-3 times to make driver stop for lunch but it is log no use, i found it is too inhuman and frustrating. There was no courtesy to call back.
The first toilet break at night for which driver stopped, charged 5rs to use of toilet and hotel was the same as of l travels.
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Very bad services

 Mattela Charan on Jun 26, 2017
Bus journey details from metpally to pune on 26/06/2017 are pnr: 163964, seat no: d1, boarding: metpally at 02:15 pm, service no. Orange - 1, bus no: ts16ua5461... As i faced very bad services in orange travels. I have booked in online but they didn't provide m'y seat as someone sat in m'y seat. I have travelled from metpally to nizamabad without sitting. As afew of m'y friends also faced same issues earier please dont provide this kind of poor services in redbus. And dont encourage this kind of services in redbus if there will no action taken from i am dam sure i will stop using your redbus services...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Bus left from boarding station even after communication 5 min late.

 thiyagc86 on Jun 20, 2017
Bus#ar02 5711 pnr 4900934 20-06-2017. I suppose to get boarded at 9:30pm from nagercoil office to bangalore. I got 5 min late becs of traffic. Very clearly communicated via call and sms to the service provider mr. Arumugam and driver mariapan. They both refuce to listen my communication. And bus left from ngl office. I reached 9:37pm. Asked them about bus told just 2min before left. I traveled with my car fm ngl to kavalkenaru and caught the bus. Last 40 days back the same bus was late by 1hours 30min. As customer we can't ask about the there late service. If the customer got late by 7 min bus left....
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — Worst service, did not call, didn't pick up at boarding point

 KarimQa on Jun 10, 2017
- orange travels - journey details: busno: ar024201, serviceno: ott81, hyd to madurai. Pickup point at hebbal, bangalore@ 2:00 am, bus driver didn't called us but we called him to asked him as if he reached bangalore he said 10 mins to reach at hebbal & took 1 hr and finally didn't stop @ pickup point and didn't pick our call... We r soo upset with this service. Will never suggest or take this service from orange travels again. Worst bus service....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Cargo services

 Sravanthi Kammasamudram on May 29, 2017
On Saturday this month i.e 26/05/2017 some items were shipped from Tirupati to hyderabad through cargo services. as per the orange cargo services team it was said that the items will reach destination by 11 am the next day i. e on sunday. I thought of getting the confirmation from the office before going, as we are staying far away from lakdikapool. unfortunately none of the numbers were working. went to the office to collect my boxes and the response from the staff was horrible and they were reluctant to tell the present location of the parcel. we were said that the item will reach by night and...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Illegal registration

 Pateltarak on May 26, 2017
Shame on these travel operators. This is the difference between the new comers and travels operators who are in the industry for decades. The new comers in the transportation industry compromise a lot on customers safety for making quick money. These people run the buses without proper papers. I would warn other passengers using bus services not to travel with these operators. Especially with Vehicle registration No starting with AR and OR....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Didn't picked the passenger

 Sahasra K on May 23, 2017
I have booked a ticket on 22-05-2017 from hyd to manipal. As Iam on the way to boarding point even they didn't called to me and when I called they are saying that we already crossed that boarding point...driver is saying follow us to catch the bus...the case here is if the bus missed mean need to go on next day only...such a iditioc and irresponsible travels I didn't seen ever before...I strongly recommend to people that don't book tickets on orange travels and don't waste your valuable money and time....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Bus didn't came to pick up point & left without picking up the passenger

 maharajanv on May 20, 2017
I have booked a ticket in orange tours & travels via redbus app from karwar to bangalore on 19th may'17 - 10pm. I been to the pickup before half an hour means 9.30pm. I waited upto 10.30pm, then i called the travels agency no, they said, bus was on the way, will reach shortly. Then waited upto 12am, then i contacted the travels, they are said, bus already left karwar, driver forgot to call u. Sorry for inconveince. Now after 12am, no alternative services. No hotel at all to stay. I want to file a case against them....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — I am complaining about rashes

 Bharathkanna on May 14, 2017
We are travelling from Hyderabad to shiridi through Orange bus with PNR:4506593.
My wife got rashes all through out her hands and legs. Rashes may be because of bed sheets or blankets.

Upon checking with Bus conductor/helper, he suggested us to call the calling centre which we tried but nobody answered our call. We request for full refund or any better resolution of this case....
Complaint comments  Read comments [1]Complaint category Public Transportation

Orange Tours And Travels — Ac not working at all

 Vns Nookala on May 13, 2017
I am travelling in ott 30 from nagpur to hyderabad..ac was tripped due to some failure.. Electrician repaired it at chatrapati square.. Even though ac is not working its almost 10.45pm we are yet to reach jamb near to nagpur.. All the co passengers have same complaing.. We tried to talk witn customer care.. They are simply disconnecting the call after hearing the complaint.. Hw can we cmplete our journey to hyderabad without ac.. Its really horrible.. I have a good opinion on this travel.. But the way response today competely ruined that opinion.. Travels doesnt bother about customer comfort.. Worst...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Air-conditioning

 Priya gold on May 13, 2017
We booked orange travels ac semi sleeper from hyd to bhimavaram in mobikiwi the seating arrangement is shown as semisleeper but it is mixed sleeper +semi sleeper. Main problem is for semi sleeper users though we spent 1075 cost for ac semisleeper seater there is no proper air-conditioning it's suffucating children are suffering with these worse ac inflexible flippers non ac is better than these worse bus unable to sleep even it is 3am bcz of this situation i want my refund back with this unpleasant experience...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — Complaint about bus no ARIG4154 From Bidar To Bangalore

 Ash 123 on May 12, 2017
I am travelling from bidar to bangalore by worst orange travels on 11-5-17..in midnight window glass is broken, no one is there to see.. There is no attender or cleaner for the bus.. Worst experience! I'm traveling with my small kid cant able to sleep on the bed.. Whole bed is with pieces of glass.. On one is ready to listen.. What shall i do? Please tell me.....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Travel Experience

 Muralidhar Sathyanarayana on May 1, 2017
I had booked Orange travels both ways to Trivendrum and Bangalore. I traveled with my family from Bangalore to Trivendrum on 26th in AR025711 service No. OTT1009, the staff of the bus were rude and not cooperative, they have stopped for Dinner at a hotel Arya Bhavan, a highly unhygenic place without water even for hand wash. When I objected with the staff why they have stopped at such hotel they not only argued with me but also they abused me along the hotel staff.
Finally my self and my family without having dinner had to travel to Trivendrum.

While returning from Trivendrum...
Complaint comments  Read comments Complaint category Travel & Vacations

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