Orange Tours and Travels Customer Care
Orange Tours and Travels
Customer satisfaction rating: 4%
Submit a Complaint
111
COMPLAINTS

Orange Tours and Travels Customer Care

Orange Tours and Travels

TwitterFacebookYoutube
Address
Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500055

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
140
down
50

Additional info

Additional Branch Info

http://www.orangetravels.in/contact


Customer satisfaction rating
4%
Complaints
111
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Orange Tours and Travels related photos (13)

Orange Tours and Travels Complaints & Reviews

Sort by:

Orange Tours And Travels — running hyderabad to pune buses illegally

 Sekhar06 on Nov 17, 2017
I have travelled on orange travels buses from Pune to Hyderabad and return for about 3 times and have a strong suspension that these busses are being run without proper permits. They always take a longer inside routes and delay the bus by about 5-6 hrs for a journey of 8 hrs.They also transfer passengers at the Telangana / Karnataka state borders to different bus and change the route though there is no breakdown of the bus. Their services are a huge discomfort for the passengers caused due to intentional delay....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — irresponsible bus driver

 chinni2487 on Nov 10, 2017
The bus ott41 from hyderabad to bangalore on 10/11/2017 did not stop at the mentioned location of cr foundation at kondapur. Instead the bus driver stops at harsha toyota kondapur which is 2 km away from the actual boarding point. When asked he states the office did not give him the boarding point of cr foundation. The office on the other mentions about the original boarding point. There are 4-5 people who are chasing the bus as the driver did not stop at the mentioned location. Please reprimand the driver so that your customers are not dissatisfied....
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — irrespective and irresponsible driver

 Lucky Swathi on Nov 4, 2017
I have booked ticket from hyderabad to rajahmundry. Boarding time 10.45 pm. We were stucked in traffic near to the bus point. We called the driver and we were near to the bus. I front of us he moved by 10.45 pm. Atleast every passenger should have atleast 5 mins grace time. This is ridiculous. We called the driver immediately.. Then he told us i am not going to stop, u can catch the bus in hayathnagar. Immediately we booked a cab to hayathnagar and the bus is in vanasthalipuram. Is this the way these driver behaviour to the passenger? Definitely u people should respond for this. Alteast he does...
Complaint comments  Read comments Complaint category Family & Relationships

Orange Tours And Travels — the movie played was without any sound.. it was so frustrating

 Sunitha Semval on Oct 22, 2017
I wante to take my daughter in orange travels sleeper class so that she can enjoy the movie which is played on idvidual cabins...

First when she went and asked the person tv is not opeing

He said tv is not working in your cabin... When i asked other person in bus he came and oepend tv and it was without any sound... I went and said to him he did somwthing sound cam efor 2 mins again silent this happened for 3 to 4 timea.. Atleaat he shud tell whats the problem and come and check very very pathetic service after paying 2k + for each ticket so fruatrating with to get...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — fresh up and bus changing at nizamabad

 Vignesh Bochu on Oct 21, 2017
Hi vignesh here mob [protected] have reserved the seat u17 and u18 bus no 4141 on 20.10.2017 at 5.30 pm
Why people u don't inform the customers that there will be bus changes at nizamabad and u charged from mumbai till jagityal for a/c sleeper, after nizamabad reached, u provide normal bus to customers for which there is no such information or communication given to passengers and ur driver and cleaners don't have courtesy to stop the bus for wash rooms, for dinner 9.30 pm was halt taken for 30 mins after that they halt next day 9.45am at nizamabad in between 9.30 pm to next day 9.45am there...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — boarding of a bus from pune to bangalore

 sumanmishra5 on Oct 13, 2017
Incident date 04/10/2017
My name is suman mishra i booked a ticket on orange tour and travels from pune to bangalore,
Pnr no 5487005.
Bus no: ar026182.
Service no ott-1020, seat no l8, boarding piont was wakad pune

I was at boarding point at wakad near to ginger hotel at around 5:20 pm i did call the person of contact that i am in wakad and he said it is fine. But around 5:40 i recived a call looking for where i am and i said i am at wakad near to ginger hotel but there expectation was that i should be in hinjewadi fly over and i told them to wait for...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — bus not on time. operator not user friendly

 Mohit Kuchhal on Oct 11, 2017
This is regarding ticket 5415720. Pickup from wakad drop mumbai, expected pickup time 8:00 am

Waited for more than 1:30 hour at pickup point, called customer care server all time but on clear information was provided. On every call use to get same response to "bus will be there in another 10-15 minutes".
At end have to book another ticket on spot thrice the amount of the original bus ticket as i had a flight to catch.

Customer care/ operator was not user friendly disconnected call many time and information provided was also correct.

Regards...
Complaint comments  Read comments [1]Complaint category Taxi

Orange Tours And Travels — harassment from bus driver

 tta27 on Oct 9, 2017
I had just complained on 8/10/17 about my pathetic experience on an orange travels bus from mangalore to "raichur" which never took me to raichur at all.
Now, the bus driver calls me to say that if anybody calls me, i should tell them he gave me 300 rs when he dropped me at the unknown location at 4 am from where i was expected to go alone over 100 km to raichur.
What kind of cheap behavior is this??
Was this the prior setup by orange travels that he was supposed to drop me 3 hrs away from my destination point and give me 300 rs??
How will 300 rs ever make up for the...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — disgusting bus service

 tta27 on Oct 8, 2017
I have been travelling by different bus services frequently since the past 15 yrs but i have never had such a horrifying experience such as i just had recently on orange travels. I booked a bus ticket to travel from mangalore to raichur but around 2 hrs after boarding the bus, the driver tells me that the bus doesn't go to raichur at all. Instead, they'll drop me at 3 am at a place which i've never heard of which is around 100 km from my actual destination!! After arguing with the bus driver he told me that it's not his fault and that orange travels has been doing this the past 3 months and not...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — driver very rude behaviour, not stopping bus for toilet breaks

 udaykumar Potttavathini on Oct 3, 2017
Date:3rd oct 2017
Issue: driver rude behaviour and not stopping bus for toilet break

The bus after 4 hours of journey, asked the driver to give a break for toilet breaks for ladies.

There are 6 ladies travelling in bus, ladies proper toilets to go for toilets, so driver should make sure he should stop the bus at the place where there is proper was rooms for women.

The driver continued the journey for next 1 hour without any stop. Everyone is human and driver should understand the urgency if someone is requesting.

Driver is not stopping...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — very rude behaviour

 DJ Shanks on Sep 17, 2017
Pls find below the travel that i made in orange travel.

The bus after 2 hours of journey i asked the driver to give a break for 1 min so that people can go to washroom.

The driver continued the journey for next 1 hour without any stop. Everyone is human and when a passenger requested twice he dint even bother to stop at least for 2 mins.

When been asked to stop the bus after toll he started argument. The is very rude and needs to be thought how to talk and behave with passangers. Pls tell the driver how to talk to people.

Very poor service....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — lost mobile & injury due to driver's rash driving on 15th sep 2017 early morning

 Dhiraj Thombare on Sep 16, 2017
Hi,
I am Dhiraj Thombare

Such bad experience i had faced with orange travels(Mumbai to Hydrabad 6PM seat no U18(Upper Single seat second last number.)) on 15th Sep morning(at 5.25AM) due driver's mistake we had faced very bad accident. i have lost my mobile & walet(including IDs & ATM Cards). Also main important, after this accident both drivers run away from this place. Nobody was help us at that time. when i have talk with orange (office) people regarding ambulance, they have failed to do the same. such rude behavior they were do. Also his customer care number is also not...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — rude and cunning behavior of the staff, gunniduny munnuswamy, and thamaraikannam, chennai to kochi sept 9

 Reuban Roy on Sep 10, 2017
Am a usual orange traveller, once in a month i will be traveling from chennai to kochi and 🔙 to chennai in orange semisleeper usually i will give mahindra city as my pickup location and i will contact driver and he will stop at karpaga vinayaka institute of medical sciences but today 9sept i booked h4 seat from chennai to kochi, i called the driver by 4pm he told call me at 9pm and tell me the location ok by the by i called him at 8pm he told he won't stop there at any cost he told me to come to chengalpattu toll gate within a fraction of minutes, then i was about to left the bus and he told...
Complaint comments  Read comments Complaint category Law & Civil Rights

Orange Tours And Travels — dinner stopover

 Vikram Anand Khulsange on Sep 7, 2017
Bus no ka01ab5878
Service no ott46_pune

I am not at all satisfied forget about happiness while traveling from mumbai to hyderabad by this bus, i booked it from makemytrip website.

They stop for dinner at a very shabby place the hotel was closed from front and to eat food you have to go from back door, the bus was parked near bushes and was not felt safe to venture down from there

The hotel food was not good and costly

No toilets wash basin, people were out in open for nature's call...

It was my first attempt with...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — bus delayed at source and met with accident on the way | no refund provided

 PrayasDash on Aug 29, 2017
This is regarding the ott1 service from hyd - blr on 24 aug 2017 operator pnr : 5229339 seat : i1/ i2

I wanted to share the details around the pathetic service we received during this trip for which i want a full refund for my ticket (Rs.3417).

1. The pick up van was late by 1 hour at the pick up location at kondapur

2. When we boarded the main bus at lakdi ka pool, we were already delayed by 30 mins as per the schedule mentioned in the ticket. Upon reaching mehdipatnam flyover the bus was stopped without any reason for 2 hours and we were not informed...
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — no rto permit to run the services

 Chetan Sudarshan on Aug 16, 2017
Orange buses are running in village side over nights while trip from bangalore to hyderabad.
Since these buses are not acquired the permit and necessary documents from rto, these are running illegally crossing avoiding the highways.

They are not worried with passenger safety and running over bumpy roads running late for sleeper buses.

As a matter of fact, these buses charges double the price and hide the fact to passengers that they dint have documents and run illegal services....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — rude behaviour and incorporation from the staff

 Saloni Sugnani on Jul 27, 2017
Hey there! I m saloni sugnani. A medical intern working in manipal hospital bangalore. I take a sleeper ac bus so that i can comfortably sleep as i hve a working day tomorrow. The driver is playing loud music in his cabin which can be heard to my birth. On repeated requests he shuuu me off as if i m travelling for free. I have travelled thru so many busses i have never experienced such incorporation and. Rudeness. Thank you for the inconvenience. I shall make sure that i also register complain with redbus and give a feedback on the service provided....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — third class services by orange tours and travels

 Susheel Vaswani on Jul 25, 2017
A very very bad experience with orange travel operator and would never ever take a ride with them and suggest others to beware. Pathetically rude staff, just left me and drove away as i reached 5 mins after the departure time and the driver wasn't prepared to share the exact location details of the stop after that. They behaved worse than animals. The next surprise was that they asked us to get off the bus in the outskirts of hyderabad and made us to board another mini bus which couldn't even accommodate our luggage. Such #s they were behaved absolutely like #! Orange must be penalized...
Complaint comments  Read comments [1]Complaint category Public Transportation

Orange Tours And Travels — didn't like

 Harpanahalli Naga Subramanyam on Jul 23, 2017
I travelled from bellary to bangalore on tuesday 18th july.in the app they gave dropping point till electronic city. I have selected bommanahalli. But after getting into bus they told last stop is anandroa circle which is 21km from my dropping point. The driver was like sir go and sleep why are you taking tention any how morning after getting down in the morning you need to take tension to reach your place. Very mannerless response and they were laughing at me after speaking. They reached anandroa circle at 7am. Which i again wanted my money for cab. This is very stupidty. After paying for money...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — Worst service ever.

 lorenhippo on Jul 13, 2017
I didn't expect at all what had happened. The vehicle broke down and they don't have the courtesy to arrange an alternate service. They are a big liar!!! They are telling me now that they did arrange and i didn't opt for it. They dropped me in the middle of nowhere by some govt bus service. The travel was from hyderabad to chennai and they dropped me at ongole. They are telling me they will process a refund of inr 250. Total travel distance was 600+km, hyd - chennai. Ongole to chennai is 300*km. Total fare ticket was inr1600. So, does making a refund of inr 250 makes any sense??...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Recently Discussed

(17 minutes ago)
Samsung
Request for main dealership
(43 minutes ago)
Gati-Kwe
short delivery, delayed delivery
(45 minutes ago)
Flipkart
boosah patiala black/ cheating.. received bad product
(1 hours 14 minutes ago)
Flipkart
Account reactivate
(1 hours 21 minutes ago)
Snapdeal.com
damaged product not returning

Featured Complaints

www.bdomains.com