Orange Tours and Travels Customer Care
Orange Tours and Travels
Customer satisfaction rating: 3%
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148
COMPLAINTS

Orange Tours and Travels Customer Care

Orange Tours and Travels

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Address
Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500055

Customer Care Phone Numbers and Contacts

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Additional info

Additional Branch Info

http://www.orangetravels.in/contact


Customer satisfaction rating
3%
Complaints
148
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Orange Tours and Travels related photos (17)

Orange Tours and Travels Complaints & Reviews

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Orange Tours And Travels — delay and disrespect by staff

 Madhu Penimethsa on May 21, 2018
We have booked tickets from Vijayawada to Hyderabad - OTT 3001, Scheduled departure time @4.30pm and Bus reached @6.30pm.

I agree and understand that there will be delay due to lot of reasons and excuses but why there is no information to passengers about the delay ? How can your passengers stand on road for more 2 hours ? Is this something called customer service ? And when i call bus driver asking the details and how much more time it will take - Driver talks very rudely and don't even have a courtesy to answer or talk properly...

You can just imagine how do you feel...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — bus over speeding with very bad condition

 hemanth yerra on May 21, 2018
Bus condition is very bad and driver driving at high speed
So we all suggested him to drive slow but the response from the driver is i need to go by 6:00 to hyderbad if you want complete to orange travels customer care.
We also asked him due check the condition of the bus before starting as there is lot of noise coming up from engine side and he said i have no idea this is the bus they gave me i am not responsible for the condition....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — missing of a luggage bag

 Praful Katariya on May 19, 2018
This complaint is regarding the lost/missing of a luggage bag from chamrajpet branch bangalore

The bag was booked on 9th of may 2018 with the l r no - bco/o/18/00069 from chamrajpet office to mumbai (Vashi)

The bag was dark red (Maroon) in color.. Booked by praful (Me) [protected]
To dinesh kotriya [protected]

I am following from the 3rd day of the booking but dint got any good response, they were like we are searching, we are not responsible, we dont know, give a police complaint on orange travels, they will reimburse the value, talking non-sense......
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Orange Tours And Travels — worst behaviour of drivers and staff

 Musunuri Raja on May 19, 2018
I travelled from bangalore to hyderabad on 18th may 2018. Orange tours travels driver is very rash and scolding everybody on the bus. My self i argued with him why u r scolding every body. He said what are u thinking “ memu telangana local nuvvu andhra vadivi” he used very wrong words. I think these people don’t want travels in their buses with andhra people. They are speaking very worst language against andhra people. Raja bangalore...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — misbehavior of staff

 Prasad Pagadaala on May 12, 2018
My family undertook journey vide pnr no.
7887085 tkt [protected]. I personally came and kept the luggage in the bus on 11/5/2018 at 1745 hrs. The bus was to bangalore. After my departure the staff i. E the driver had a heated discussion with my family demanding rs.300/_ for the luggage kept in side. They also threatened that the luggage will be dropped down. The way the staff behaved, it was damaging your reputation. While loading luggage they would have asked from me. Arguing in between is not fair.
Please instruct staff and suitably warn the staff indulged and caused inconvenience...
Complaint comments  Read comments Complaint category Banks

Orange Tours And Travels — behaviour of your workers

 Omprakash_28 on May 11, 2018
Hi,

I had recently travelled to guntur, i had a
Question for you whether you may accept it or not
After reaching the guntur bus stand, driver stopped vehicle to
Load some of your related luggage without informing us, that costed us wait for more than half an hour and got down to enquire about the situation ‘why did they stop suddenly’, one of your worker whose name is samba shiva rao, asked him “why are you loading luggage at this point “as we have to get down at brundavan gardens,
Along with me there was only one lady left inside the bus and...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — service is not good

 Pavan Kumar Patnala on May 7, 2018
Bus timing is 2 pm to 9 am. Bus started at 3 pm (1 hour delay). Tv is not working. It has to drop at 9 am in bangalore but it stopped in the middle because rto stopped the bus due to they didnt paid tax. Another bus has to come to pick up and this is taking so much time and we are waiting still. Due to this we are unable. To go to our offices today. This is to be taken care.

Journey from. Visakhapatnam to bangalore...
Complaint comments  Read comments Complaint category Other

Orange Tours And Travels — service was cancelled

 phani007p on May 4, 2018
I booked tickets with orange tours and travels on 4th may 2018 service : ott - 151, seat numbers l8 & l9 from hyderabad to visakhapatnam. They simply send a message saying service was cancelled. When i call the operator and had a conversation with them but they did not even provided alternative service. Got only one reply we cannot provide service as all buses are full. I had a strong feeling that they simply cheating people on providing service during demand days, since i booked very early with reasonable price the tickets got cancelled by them, and they are not at all bothered to hear any concerns...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — worst experience

 Yuva_trichy on Apr 23, 2018
In orange travels, only the water bottle & a peice of cake providing.
I travelled from trivhy to hydrabad on 22nd of apr. No tv in my particular seat location.
Now i'm returning to karur in the same travels, tv is there. But they refusing to put evenafter asking.

Do you think i have to give feedback.

Pl. Think on customer view & provide atleast for the money you collecting.

And both the cases, almost 3 to 4 hrs delayed

Very very bad situation....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — seating and time

 Singitambalu on Apr 7, 2018
We booked a orange travels bus from hyderabad to vizag. Bus dep time is 8:30pm and the arrival time to vja is 10Am, but bus is late for 4 hrs. Still bus was near tuni. We don't know why they are stopping the bus frequently. Passenger bus is better than this orange travels. Plz don't prefer this bus to travel. The worst service.

My seat number u1 this seat was very congested. A lot of distbeance while I am trailing. While open the door it is touching my foot. That was very dangures. Please remove the seat or change the seat.

I have meeting around 11am. But I am still...
Complaint comments  Read comments [2]Complaint category Travel Agents

Orange Tours And Travels — bus too late

 sai pujith on Apr 4, 2018
The bus service no ott 37 was not arrived at pickup point at lakdikapool on 3-4-18.
We reached at mehdipatnam by our own.
The bus service is also worst. Driver is stopping the bus for every half an hour.
The scheduled time to tirupati is 8.30am. But, it reaches to kadapa at 6.30am and moves from kadapa at 7.00am. We are having urgent official meeting at 10.00 am at tirupati. The bus (Ott 37) is simply stopping the bus and take the local passengers from kadapa to tirupati. Like pallevelugu ordinary service.
Very worst service......
Complaint comments  Read comments [1]Complaint category Travel Agents

Orange Tours And Travels — women safety in the nights

 karangambir@gmail.com on Mar 19, 2018
We have taken orange travels from chennai to guntur.
Bus no: ar01h7816
Service no:- ott2001, seat no: u5 and u6.

We have taken a bus from chennai to guntur at 5.30 pm on 18th march'2018 which would reach guntur by 1.18 am in the night with my wife (Ramya sushma). There was no station mentioned in the ticket. However when asked they said it would get stopped at the guntur bus stand which was safe but the driver and co driver has stopped the bus at the guntur highway where we donot have any mode of transportation to reach home at 1 am in the night especially travelling...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Orange Tours And Travels — service is very bad

 Mounika1234 on Mar 17, 2018
We have booked orange travels from hyderabad to nizamabad. Service no:ott - 1022
Ticket no: ts[protected]yjrw doj:17-mar-2018 dep:06:15 am. The bus was delayed by 1 hour. And the tracking link provided in the sms shows the 10pm status. The numbers provided were not answering the call despite of calling 20 times. The seats we have booked were given to some others and we were asked to adjust in back seats. We were told to use the same used blankets left on the seats. After asking multiple times, he gave us washed ones....
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — cancellation at last moment tricks- orange travels

 Praveen Hp on Mar 14, 2018
I am a traveler, i use all means of transportation. I am traveling all over country.

The worst travel means i have seen is bus, where transport service provider cancel their service at the last moment.

Even worst was orange travels!!!
I tried this orange travels due to low cost option. But please don't fall for it.
They provide two bus services at low cost, and then cancel one and try to fit everyone is one bus - increasing their profit (To reduce their loss - due to low booking).
Alternate bus was in horrible condition. Dirty beds (Sleeper)
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — worst service

 kamala samudrala on Mar 11, 2018
We booked a orange travels bus from hyderabad to vijayawada. Bus dep time is 1:30pm and the arrival time to vja is 5pm, but bus is late for 4 hrs. Still bus was near choutuppal. We don't know why they are stopping the bus frequently. Passenger bus is better than this orange travels. Plz don't prefer this bus to travel. Hello orange travels! Stop your services immediately and don't play with passengers....
Complaint comments  Read comments Complaint category Public Transportation

Orange Tours And Travels — harassment and disobedient driver

 chandanky23 on Mar 9, 2018
I was traveling from bangalore to goa with 8 other friends of mine and after around 2 hours of journey we came to a dinner point where we were given 30 mins of time space but due to to much of rush we couldn't get a place to order food and hence 30 mins passed while we were in the middle of our dinner.

The bus driver gave a # and left to some distance without any prior notice and they gave a # too.

The customer care don't care as we already have paid and according to them we don't have any other option.

When we tried to ask them for 5-10 mins...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — false information and no gps tracking

 binsv on Mar 4, 2018
Orange travels from bangalore to hyderabad is
1. Not having gps tracking for over 6 months yet it says to track giving a false url. Busno: ka01ab3953, serviceno: ott2, seatno:. Track yourbus at https://goo.gl/LqQC7
2. The phone number listed in messages do not exist. Address: marthalli
Boarding point contact: [protected]
3. Customer care in hyderabad does not have route map or bus or vehicle details and hence is clueless and therefor lie saying bus will reach in 10 minutes.
4. Phone number of vehicle contact is wrong. Busno: ka01ab3953, serviceno: ott2, seatno:...
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — denied service after charging money

 Satyamsing on Mar 4, 2018
Had book a travel ticket from Bangalore to Pune. Was Denied service after charging. Reached boarding place on time but the bus left early. Staff was rude misbehaved. have tracking screenshots of early travel. Staff and customer service equally bad and did not provide any help.
This is really cheating. I need full refund and will never ever travel redbus....
Complaint comments  Read comments Complaint category Travel & Vacations

Orange Tours And Travels — pickup communication wrong

 sekhar setty on Mar 4, 2018
Pickup communication from chennai sangeeta hotel was totally screwed up
For chennai to hyderabad orange travels

All given contacts are switched off
Bus indicator route map shows bus already left the stop
Driver won't pick phone
Passenger waiting for the past one hour
Sr citizens are also waiting
No response
No pickup

We booked ticket for a wrong service???...
Complaint comments  Read comments Complaint category Travel Agents

Orange Tours And Travels — drivers (l sita ram) worst behaviour towards customer

 Amsub Reddy on Mar 1, 2018
Travelling from bangalore to hyderabad (Sleeper) on 1st march 2018 drivers worst behaviour towards customer (Behaving like roudies). Not even stopping for dinner and urine.

They are allowing other to travel in bus without tickets.

You have take some action towards this otherwise your goodwill will go down because of this ideots.

Note :
In this bus their is 1 service boy. That's guy is very good. Himself only saying that the drivers will behave in same manner to all the customers.
Take action on it....
Complaint comments  Read comments Complaint category Other

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