Orange Tours And Travels — Bus cancelled without prior intimation (allowed to book ticket 30 mins before departure time) | |||||
PNR 2075403 I booked a ticket from Calicut to Hyderabad on 8th March 2016, travelling date is same. I booked the ticket at 2:25 PM and the scheduled departure of the bus from my pick up location (IIM KOZHICODE) is 3:00 PM. I was there at the pick up location by 2:40 and started calling the number given in the ticket, that number is not reachable. Finally I got the correct contact number by calling the customer care. By the time I got the number it is around 3:10 PM. Now the drama started, I called the guy and he told me that the bus is at 7:00 PM, and asked to check my ticket correctly. I verified it couple of times and then called customer care to know the details. Customer care confirmed me that the bus scheduled departure is 3:00 PM. After a long wait and after lot of discussion I came to know that the bus is cancelled because of less occupancy. By the time I ran out of all the options to re plan my journey. I had couple of questions to the executives 1) When can you cancel the bus? 2) Can you cancel a bus just before the scheduled departure? (remember I booked a ticket 30 mins before the actual departure time) Nothing was answered logically / rationally. When I said you need to pay my travel, there is no proper response from the team. Around 4:00 PM one executive called me and told to me if I can reach Mysore by 7:20 then they can arrange a bus from there. I am not sure how a person can reach Mysore in 3:00 hours from Calicut ( I am at IIM kozhicode when he called). I was discussing the issue till 5:00 PM and I am almost vexed with the discussions and told I will book a flight for tomorrow. While talking to these guys around 4:45 or so, kept the call on hold and informed to book a flight ticket for me to my travel agent. I got a message with in couple of mins about the booking for flight. When they heard about me talking about I will book a flight, once again drama started, people then immediately started calling me and said they can provide a cab till Mysore/Bangalore. These guys offered this because they understood that I have already informed about flight booking. I am not happy with the way the entire issue was handled. Here are the losses I incurred. 1) I ended up staying here at Calicut for one night which I need to pay for the accommodation. 2) I am supposed to reach Hyderabad 9th March 2016 and attend my office, because of this I lost a leave.(loss of pay which is good amount) 3) I ended up travelling during the day (most of my productive work is gone). 4) I ended up paying good amount to flight. I assume I have every right to demand for the compensation for the losses apart from my ticket amount refund. Was this information helpful? | |||||
Orange Tours and Travels customer support has been notified about the posted complaint. | |||||
Add a Comment | |||||
10%
Complaints
500
Pending
0
Resolved
49
+91 99 5123 6666
Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village, Hyderabad, Andhra Pradesh, India - 500055
Post your Comment