Orange Tours And Travels — Bus did not stopped at boarding point

I booked ticket on orange tours and travels on 2nd April through red bus app. I haven't received bus driver contact details and tracking bus through tracking provided. However, bus did nt stopped at boarding point.. And passed in front of meand I have contacted redbus to ask bus to stop. They also do not have contact details of bus driver and I am working with red bus andd came to know that orangee tous and travels denied refund, I need my moneey back and it's not my fault