Orange Tours And Travels — bus not provided on time as mentioned in ticket

Address:

Hyderabad, Andhra Pradesh, 50022

I have booked a ticket on Orange Tours and Travels bus, with registration number AR02 5798, from Guntur to Hyderabad on 9th Sep. Bus broke down at initial stage and we have been waiting for more than 2 hours. The bus operator is saying that the repair would take 3 more hours and we have to wait for 3 hours as they do not have a backup option available. This being a Sunday we are unable to find alternate transport due to high demand on weekends. We are feeling very helpless now, and feel the need of legal action to crib this kind of mishaps from happening in future. We need a law that demands all bus service providers to promise a backup plan and stick to what they have promised during sale of tickets