Orange Tours And Travels — Charging money for language

Address:

Karimnagar, Andhra Pradesh, 505001

I am karthik peddi, booked 3 tickets from karimnagar to hyderabad on 19th march 2017.
While booking tickets they have not informed that they will charge money for laguage, we have carried four bags.
They argued with me and asked me to pay rs300. (I got a receipt)
These bloody orange travels people from karimnagar are very worst.
They dont have any policy for lauage, how can they charge 300rs without any accuate information.

Ticket details :

Dear passenger, bus journey details from karimnagar to hyderabad on 19/03/2017 are pnr: 4012635, seat no: l4, l5, l6, boarding: karimnagar at 05:30 pm, service no. Ott - 1028, bus no: ar02 5709 and helpline no:[protected] — to get your bus info give a miss call on [protected], 24/7 helpline @[protected]

Orange person information:
Raghu karimnagar
[protected]