Orange Tours And Travels — Courier missing

Address:	Hyderabad, Andhra Pradesh, 500028
Website:	Www.orangetravels.com

We book a courier on orange couriers and travels on 26/july/2016 and they promised to delivered within 2 days and upto 30th they don't delivered and when we check with all office in hyderabad and there reply is your courier is missing and we are not responsible and will inform if we get any details. Is this the way to treat the customers.my consignment no is MPV/P/16/00043