Orange Tours And Travels — delay, changing bus in middle. of the night and not getting booked place in second bus

Address:

Chennai, Tamil Nadu, 600040

We travelled on feb 7th night from vijayawada to chennai. Our bus came 3 hours late. We were standing on the road in the middle of nowhere waiting. What was horrible was, after a point they travels driver, manager and customer care stopped picking our calls. Finally they arrived and were unapologetic.
We pay so much and book ac sleeper (Lower) to get good sleep. Middle of the sleep at 4 am, we are asked to change bus, saying there was an issue with bus. But it was a lie. As people from another bus were getting into this. They didn't get interstate permit probably. And making us suffer.
In the next bus our seats were taken and we were ordered to take any seat. Finally we got one just behind driver (Which was also messy and just used by others) and suffered rest of the way with honking noise, reached destination 4 hours later than promised. Horrible experience!