Orange Tours And Travels — Driver didn't stop at the pick up point though we were at the right point before the pick up time

Address:

Visakhapatnam

We have booked ticket from Visakhapatnam to Guntur reporting time at 10.05pm from Gurdwara .
We have reached to the pick up point 2half an prior to the reporting and we have been waiting at the stop.The diver has just passed from us without even calling and checking that the passenger has been boarded or not .The moment we noticed the bus was passing through we called to the driver and asked that we are waiting at the stop and he said he has moved since no one was there.
He was watching his mobile and didn't even call us to check with us which his primary responsibility . Instead when we asked him that why didn't he stop the bus, his response was so rude.

In a nutshell we are disappointed with orange service and the drivers negligent response and irresponsible behaviour.Please look into the issue and make sure no passenger should suffer like dis since we have paid enough amount to travel all the way..

I hope orange travels will maintain standards in resolving customers issues and make their staff to be vigilant towards their duty.