Orange Tours And Travels — dropping point - 23 kms before and no arrangements done

Address:

600061

My details are as follows

Trip summary

Ticket id : tp[protected]

Chennai

Perungalathur [protected], [protected]

Kanyakumari

Kanyakumari (Pickup van/bus)

Saturday, 04-01-20

6:15 pm

Orange tours and travels grand

Seat (S) l10

This is the horrible journey and merciless journey which i have ever come across.

I booked the ticket from chennai to kanyakumari and the bus reached nagercoil and i was asked to get down at nagercoil @ 4.50am and from there a van / cab service will be organised.in spite of me briefing the driver and staff that am a lady traveling alone, as the bus mentioned to kanyakumari, haven't arranged any alternatives to reach home. And as we know due to winter it was extremely cold, chill and very dark.

Those merciless staffs haven't heard anything and left from there leaving alone, i was all along from 4.50 am till 5.45 am waiting there hoping alternatives will be organized but no one was even interested to do their duties.

This is really atrocious. I am going to file a consumer case against this pathetic service of orange travels and please no one use this travels. Unprofessional travels. You guys never see the safety and security of the female passenger?

* i want to know the action taken and also i want the compensation for causing me physical and mental frustrations which lead to health issues.