Orange Tours And Travels — Not provided proper accommodation i. E., berth in the bus and other amenities

Address:	500056
Website:	. www.orangetravels.in

Sir. Madam,
My daughter name is v. Padmavathi pratyusha and is a regular traveller in your orange travels for about 4 years and most of the the drivers they know very well of my daughter. She is now in the bus and travelling from bangalore to hyderabad. She got reserved l7 in the ott 6 for her travel. Due to raining in bangalore, there is a leakage in the bus. The leakage is exactly to my daughter's l7 berth and unable to sit in l7. The same was complained to the driver the driver has just replaced the blanket and unable to arrange alternative berth though requested. He has given a number and asked to contact the call centre. With great difficulty after a lapse of trying 5 to 6 times, she got the connnection, but the person has just lifted and cut the call. Though she tried again and again but could not succeed. My request is pl. List my complaint and give me the complaint no. To take further action in this matter as my daughter is suffering and unable to sit and sleep. Previously, also the travels has assured to return the money for the tickets, though assured to my daughter, even a single rupee has not received so far. Pl. Given me the complaint no. Immediately for this present case to take further action i[censored]nable to make arrangements for her travel.

V. Sivaprasd,
Advocate
Hyderabad.