Orange Tours And Travels — Orange Bus Met Accident and I didn't get refund

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Orange Travels Bangalore

28.03.2023 I was traveling from Bangalore to Tuticorin through orange travels OTT 1063. Bus met an accident and some of passengers are injured. There is no other alternative buses, so i travelled from salem to tuticorin via government bus. I requested full refund amount of my ticket, since I travelled entire journey by government bus. I didn't refund get the refund amount. Attached bus ticket and bus images at the time of accident. Struggled a lot at the time of accident to reach my home . midnight difficult to get, i am asking the same to orange travels but still i didn't get refund amount