Orange Tours And Travels — Pick location changed in last minute

We are new to Banglore And we reached the pickup destination(BTM layout, near diwakar travels) as mention in the itinerary 1 hr before. In the last minute driver called and asked us to come to madiwala which we are not aware of and new to Bangalore. Driver forced us to come to some other place which is 10 min walk . But we have heavy luggage. Again we hired an auto for 100 Rs and reached the designated place . This has caused mental tension and also lot of inconvenience. I would like to reimburse back the 100 Rs which we spent extra else we will reach the labour court. Driver and cleaner are rash in talking with customers. This is the worst journey we had till date.
Drop time is a6Am but that is also delayed by 2 hrs

Bus no:AP16TJ4972
Date: 15th April 2022.
Driver name : Siva
Pick point given as per ticket : Diwakar travels, BTM Layout
Picked up at : A 2 B restaurant
Seat no; L5, L6