Orange Tours And Travels — Pushed off the bus by driver at 11pm

I am a single female who booked to travel Orange Travels from Bangalore to Chalakkudy. As I have 2 kittens I always travel with them and I always confirm with the bus provider, before booking ticket. Same way I booked ticket after checking with Orange Travels customer care about the situation. I explained both are small and I carry them inside the carrier, won't take them out during travel and they don't make any noise while travel. The customer care representative told I will have to book 2 tickets if I need to take them with me, and I agreed. I paid 3888, for my travel as per they asked. My pick-up was from Kalasipalaya and the pickup van of orange travels picked me with my kittens around 9 pm. Neither the driver or staff of orange travels asked or did any protest about kitten. The pick up van dropped me at Silk Board from where they said the main bus will pick up for chalakkudy. The main bus arrived around 10.30 pm and the driver asked me to throw away the kittens. I refused and told them I have booked tickets for them as well and showed ticket. But he started to make it a problem and even used bad language. I called the customer care and explained the situation and they said they will talk with the driver and solve issue. After 15 mins driver came with his phone and demanded me to talk with the person in phone. The person in phone told me that even if I booked tickets only if driver let me carry the kittens then only I can carry. And driver was adamant he won't let me or kittens travel. Some passengers came to my help and driver threatened them that only if one them take responsibility of me then only I will be allowed to travel. He forcefully took the kittens from me and put them and my luggage out, forcing me to get down of the bus. Despite being a single woman, I was stranded on a fly over almost near midnight with no help. This is a very rude, unprofessional and inhumane behaviour from the driver. And despite all this the travels hasn't even refunded my travel money. No will be enough for the trauma I went through. If there is any humanity left behind then I need justice for what happened to me today.