Orange Tours And Travels — refund amount

The two tickets booked for madurai from ecity bangalore for 30th april 2019 was told in phone call that it was cancelled due to weather damages while we were in boarding point. It was mentioned that tickets amount refund will be given in 2 days but later no response to email. Again it was told 7-10 days for refund. Contacting for refund only can let to tell 7-10 days or cancel of bus tickets is not seen.in contact for boarding and after cancel information only there was confusion if really was cancelled or not. We requested proof of same yesterday the 12th but not got one and expecting refund.