Orange Tours And Travels — refund status

I have booked a ticket from orange travels on 21 april 2020 and i have cancelled that ticket on 25 april 2020 but, after cancellation of ticket they have shown a message refund is successful but i haven't received any refund
I have mailed to them by stating i don't have received any refund but i haven't received any response
Pnr :[protected]
Name: mahesh babu
Mobile:[protected]
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    Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village, Hyderabad, Andhra Pradesh, India - 500055
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