Orange Tours And Travels — Regarding payment of difference amount

Address:

Lb nagar hyderabad

My name is j s c raju . I have booked ac sleeper( ticket no TQ4M[protected] through redbus app for journey on 24/3/2021 but they have cancelled the service and alloted me a non ac bus( AP16TJ4352 )and told me that the balance difference amount will be credited. But till now i haven't received any payment or any communication regarding payment. Kindly look intlo the issue and resolve as soon as possible. I have been a regular customer of orange travels never faced this type of situation. But this time i faced this issue.