Orange Tours And Travels — Service and Boarding point location

I have a ticket from ladki ka pul ( Hyd) to salem on 11 jan 2023 ; PNR :[protected] ; i got a message that pick up van will come and take us near Bank of baroda ; But we I checked in Google map there were 3-4 branches in that area ; I was confused and contacted the numbers that I got in whatsapp message ; No one responded properly; The contacts numbers that I got were those of bus drivers ; They were shouting at me over phone and told me that they are not aware of the pick up van location ; I still told them that I got their number through whatsapp thats y I called them ; They replied me that they don't come inside the city so there were not aware ; The driver name is Narashiman ; Please educate these type of people, how to behave with customers ; If same continues definitely there will be a bigger loss to the business in the long run ; Even after trying to every mobile number that I have received on whatsapp, no one is having the patience to listen to us ; I request you to share the pick up point clearly on some map so that there will not be any confusion ;
Finally, I went to orange Tours and travels ( opp to Bank of baroda ( lakdi ka pul)) and i asked 1-2 persons showing my whatsapp ticket, there also nobody responded properly. I asked them thrice still they were ignoring me and talking with someone. This behavior is definitely not acceptable. Atleast teach them or warn them so that this will not repeat . Totally, it was a horrible experience.