| Address: | Koyambedu, Chennai |
I know that Orange travels has its reputation and i have been a regular traveller. Today, I have received unprofessional response from the management on the delay of the buy. We have booked Chennai-Madurai boarding time 6.15pm and received intimation that bus will delayed by 1 hour which is really good thing.
But myself along with 8 passengers including ladies were waiting from 7pm and the bus came to our pickup point at 8.40pm. When enquired driver informed that Bus was given to him delayed and there was traffic.
Whereas bus to Palaghat which started at 7.15pm from Koyembed reached perungalathur at 8.15pm and the original time is 7.45. We can understand that 30 minutes delay on traffic is acceptable.
How come a bus started from same Koyambedu at 6.30 reached perungalathur at 8.40pm which is delay by 2 hours. Both the bus started from same place.
When enquired management he was completely unprofessional mentioning that if there is delay go and board another bus and don't wait and spoke very rudely over the phone.
Due to this delay all my plans has been completely affected and my connectivity train ticket cannot be cancelled which is loss of my money and time.
I kindly request the management to look into this issue and take action on the persons responsible.
Bus Number - PY 01 CT 8582 Was this information helpful? | 
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