[Resolved]  Orange Tours And Travels — waiting for an hour for your bus

I had been asked to report at pick up location at 5.15 am and it is 6.15 am the bus is still not here 1 hour of waiting is not less. And on calling the customer care to complain about this, he replied "aap travel hi kyu karti ho". This is what a customer expects from a tours and travels service. I had to reach somewhere urgently and was not sure if i would get buses at this time of the day i decided to book your ticket. I will never repeat my mistake.