Orange Tours And Travels — Waiting for transportation delivery

I gave my bike for transportation from bangalore to warangal on 23rd Dec.They said it will be transported in 3-4 days. Today is the 7th day, nobody knows its status.
1) Bangalore branch people says they already sent,
2) warangal branch says we didn't receive,
3) Customer care people are saying the status is not updated yet and gave hyderabad hub contact number.
4) Hyd hub people are not picking up the call.
and the worst part is website also not updating the tracking info.
Orange cargo:
1) cargo branch offices work : very slow
2) Mail communication: worst
3) customer care support: speak without information ( no proper data with them)
4) tracking: not updated
5) Transport services: Not Good, Bad, very bad, worst.
6) Item safety: I will comment after I receive